Call Center Team Lead: Elevate Service & Metrics
Archimedes
Archimedes is seeking a Call Center Team Lead to support the Call Center Supervisor in driving performance to meet SLAs and to contribute to both inbound and outbound calls. The role emphasizes front-line call handling and coaching, with a focus on delivering exceptional customer experiences. The position requires leading and coaching the team, developing procedures for production and quality, and reporting trends and outcomes to improve service levels. #J-18808-Ljbffr Archimedes
Vacancy posted 1 day ago
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