Customer Service Representative ( CSR )

Customer Solutions Rep & Inside Sales Estimator

Downtown West Palm Beach's leading locally-owned sign and print production company is growing! Our outstanding reputation is built upon our commitment to delivering extraordinary customer service. Period, full stop! We find creative and timely marketing solutions for our clients. We respond to their needs quickly and creatively. We never let them down and we never drop the ball. We are looking for a new team member to join our staff who is equally determined to always put their clients first. If you have an attitude and don't have a smile, keep moving. This is a 'team players only' zone.

Job Description: This position is responsible for supporting the growth of our B2B clients by developing signage, print, direct mail and promotional product solutions. The perfect candidate must enjoy juggling multiple projects at the same time, draft estimates quickly, process orders and managing sign and printing projects from start to finish. The ideal candidate will have experience working in sign production or digital print, have comprehensive knowledge of file preparation and understand the estimating process. Must be comfortable communicating with customers in all types of industries and be prepared to work closely with our production and outside sales teams to meet client deadlines.

Responsibilities:

• Assist customers with order and estimate inquiries via phone, e-mail and in-person at our downtown office.
• Accurately understand our customers' sign/print/marketing needs and communicating best solutions.
• Manage customer's estimates and orders from start to finish - intake of sign/print specs, draft accurate estimates, review print-ready files, prepping order for production and ensuring that the job is completed correctly on or before due dates.
• Communicate effectively with all departments, co-workers, and vendors in order to meet customer needs - recognizing best practices and internal workflow channels to achieve best results.

Qualifications:

• Previous experience in the sign and/or print industry, with a focus on customer and internal production support.
• A positive, upbeat approach to communicating with co-workers and clients alike. MUST enjoy communicating with customers on the phone, via email and during in-office meetings.
• You should be passionate about sign and print design and production.
• Comprehensive understanding of all the steps involved in coordinating print and sign projects for production.
• Direct mail marketing experience gets you a leg up. Knowledge of postal regulations, EDDM rules and processing mailing list.
• Basic understanding of graphic design is a plus. Experience with Adobe CS programs, variable data setup and light design/pre-press doesn't hurt.
• Must be a self-starter who is able to perform research, ask questions, and work with confidence to complete internal and client projects without supervision.
• Able to learn new software and new technology quickly and comfortably. Experience with Printer's Plan or similar print/sign processing software is a plus.

Experience:

• 2 years of successful inside sales/customer service experience in sign and/or print production.
• Proven ability to communicate professionally with B2B customers by phone, via email and during in-office consultation meetings.
• Track record of being technologically savvy, with an ability to grasp new computer systems
• Math. You have a basic background and understanding of how estimating works.
• An aptitude for problem-solving, attention to detail and an eye for color and design.
• A verifiable history of working well with others, not letting stress get to you and raising a hand when you need help (there's nothing wrong with that!). You don't let projects and anxiety build up. Bottom line: you can multi-task, delegate and project manage like a maestro, all while keeping your cool.

Job Types: Full-time Pay: $18.00 - $22.00 per hour Benefits:

• Paid time off
• 4 Day Work Weeks Available in the Summers
• Medical
• Retirement Contribution

Schedule:

• Monday to Friday, 8:30a - 5p

Education:

• Associate (Preferred)

Work Remotely:

• No

Location: West Palm Beach, FL 33401 (Required)

Ability to Commute: West Palm Beach, FL 33401 (Preferred)

Work Location: In person Compensation: $18.00 - $22.00 per hour

Sir Speedy Printing & Marketing provided the following inclusive hiring information: We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.