Care Integration Senior Aide

Make a Meaningful Impact Every Day! At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment, love what you do, and are eager to grow, you’re in the right place. Discover a career where your work genuinely improves lives and supports a mission that matters. Our Mission: To help people live a life of their choosing, regardless of age or ability. GT Independence has earned multiple awards for being an exceptional workplace, including being named a 2026 National “Best and Brightest Companies to Work For.” We are also proudly certified as a Great Place to Work® for 2026/2027—a distinction reserved for top employers committed to outstanding employee experiences. The Care Integration Senior Aide (CISA) will conduct visits to client homes to work directly with clients and with Direct Support Professionals on how to observe for, and help mitigate, worsening of client health or social conditions. The CISA will take information from these visits to client care teams to improve decisions about client care and support a reduction in preventable outcomes. The CISA will observe and maintain quality services throughout the Community Supported Living (CSL) program. Job Responsibilities: 1. In-Home Visits a. Works with care managers to create, manage, and execute schedule for in-home visits b. Conducts in-home visits to: i. Observe and collect information regarding client’s health and social conditions ii. Mitigate worsening clinical or social conditions within scope of practice and in accordance with agency policy iii. Support home health aides in developing trusting relationships and establishing open communication with client and families using coaching techniques c. Records and reports observations from in-home visit and escalates concerns as needed d. Provides hand on direct support to members of the CSL program as necessary 2. Care Team a. Actively participates as a member of the care team b. Reports observations from in-home visits and receives direction on follow-up activities from care team members c. Shares knowledge, perspective, and experiences as a caregiver with care team members 3. Following-Up a. Collaborates on and completes follow-up activities delegated from care team members b. Continues to act as a support for direct support professionals and family caregivers c. Maintains member assessment plans to provide accurate and current information d. Trains direct support professionals within the scope of the care plan for each member served e. Provides updated direction to direct support staff as more current data is collected 4. Professionalism a. Develops and maintains effective relationships with co-workers, clients and families b. Demonstrates ongoing commitment to comply with, support, and promote the agency’s policies and procedures c. Builds community-based relationships with stakeholders d. Interacts with and responds to staff in a professional and respectful manner e. Serves as a resource to direct support professionals f. Seeks to continually enhance knowledge of department-specific issues Needed skills, abilities, and qualities: 1. Ability to participate in on call rotation to support unscheduled needs of clients and staff 2. Ability to identify areas of clinical and social concern in the home and in reporting critical information in an accurate and timely manner a. Shows good judgement in making tough decisions and taking necessary action to produce positive outcomes 3. Strong connection to the job of a caregiver a. Demonstrates an ability to do the work of a caregiver b. Shows a positive attitude about being a caregiver 4. Ability to be objective a. Demonstrates ability to be nonjudgmental of caregivers, clients, and family members b. Sees many sides of a situation 5. Good interpersonal, relational and communication skills a. Identifies important client information b. Communicates clearly and with confidence in-person, over the phone and through writing c. Shows ability to learn and use problem-solving skills d. Displays good active listening skills e. Demonstrates the ability to be self-reflective 6. Ability to work as a member of a team a. Maintains good relationships with internal and external stakeholders, caregivers, and clients b. Receives positive feedback from clients and/or family members 7. Knowledge of agency policy, procedures and culture a. Shows exemplary work history with agency b. Demonstrates knowledge of policies and procedures c. Contributes to a positive, healthy workplace culture d. Applies GT Independence values in all workplace practices 8. Ability to work independently and in potentially stressful situations a. Manages stressful situations in a calm, professional manner b. Follows instructions with a high degree of self-direction c. Demonstrates good organizational and time-management skills Minimum qualifications: 1. High School diploma and one year experience as a caregiver with the agency (preferred) or two years experience as a caregiver 2. Familiarity with agency policies and procedures 3. Reliable transportation, including proof of current insurance and a valid driver’s license 4. Ability to speak, read and write functional English 5. Covid-19 Vaccination, including proof of vaccination As a family-founded national leader in personal and financial services for individuals who rely on home- and community-based care, GT Independence supports tens of thousands of people across the country as they find and hire their own caregivers or personal assistants. Our CSL team is driven by trust, autonomy, and—yes—fun. We believe great teams come from people who are intrinsically motivated, empowered, and valued. We respect each other, we care about the work we do, and we succeed because we work with purpose. We value excellence, but we won’t micromanage to achieve it. If you are self‑motivated, we give you the space and support to grow and thrive. Team members enjoy flexible paid time off, competitive wages & benefits, and meaningful opportunities for professional growth. Grow your career with us. Grow your impact with us. _______________________ What Culture & Belonging Means at GT: Bring Your Authentic Self To Work GT is committed to being a welcoming and inclusive community. We aspire for all staff to feel comfortable bringing their full, authentic selves to work. We want people to feel valued and have a sense of belonging. GT strives to create a workforce that reflects the communities we serve. We recognize that our diversity makes us stronger. It also drives innovation and ultimately helps us achieve our mission of self-determination.