Document Processor - BMW of Annapolis

Job Description

Job Description

Overview

BMW of Annapolis, is a part of Group 1 Automotive, a fast-growing leader in automotive retail. We are looking to add qualified Automotive Document Processor to our team!

Responsibilities

• Load the deal into the virtual queue and initiate the Zoom call for the Virtual Finance Manager (VFM).
• Transition the customer to the Virtual Finance Manager and clearly set expectations for the Virtual Finance Interface (VFI) process
• Support positive influence regarding the products offered by the Virtual Finance Manager
• Accurately prepare all federal, state, and dealership paperwork related to the transaction, and submit it to the Accounting Department in a timely manner
• Resolve documentation issues with the Accounting Department, including correcting paperwork errors and addressing held offerings
• Process and monitor the funding of finance contracts within established time frames
• Secure and finalize all transactions in a legal, ethical, and efficient manner while maintaining high productivity
• Work effectively in a fast‑paced environment, demonstrating strong attention to detail and excellent communication skills
• Maintain proficiency with commonly used computer programs and systems that integrate with dealership operations and financial institutions
• Build and maintain strong relationships with the accounting team, Sales team, and management
• Consistently demonstrate behaviors aligned with the Company’s Values in all interactions with coworkers and vendors

Qualifications

• Prior experience in Sales, Customer Service, or F&I departments within a dealership required
• Strong verbal, written, and interpersonal communication skills, with the ability to interact effectively at all levels inside and outside the organization
• Highly self‑motivated with exceptional customer‑facing abilities
• Positive attitude with a high‑energy, professional demeanor
• Professional appearance and strong work ethic
• Ability to work a flexible schedule, including evenings and weekends
• Experience with Darwin and CDK systems is a plus

Compensation: The pay range for this position is $18 - $22 an hour based on experience. In addition to the hourly range, this role is commission eligible.

What We Offer:

• Health, Dental, Vision, Life, and Disability insurance
• 401(k) plan with company match
• Paid Time-Off
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment with job training, provided equipment, and advancement opportunities
• Market-leading pay based on experience plus bonuses
• Structured, self-paced, and paid training opportunities leading to manufacturer and Group 1 recognition
• Pinnacle Awards Program