Patient Specialist - Novi, MI (1099 Contractor, Per Diem/On Call)

Novi, MI The Kestra team has over 400 years of experience in the external and internal cardiac medical device markets. The company was founded in 2014 by industry leaders inspired by the opportunity to unite modern wearable technologies with proven device therapies. Kestra’s solutions combine high quality and technical performance with a wearable design that provides the greatest regard for patient comfort and dignity. Innovating versatile new ways to deliver care, Kestra is helping patients and their care teams harmoniously monitor, manage, and protect life. The ASSURE Patient Specialist (APS) conducts patient fitting activities in support of the sales organization and the team of Regional Clinical Advisors (RCA). The APS will serve as the local patient care representative to provide effective and efficient patient fittings. We have an opening in Novi, MI. This is a paid per fitting position.

ESSENTIAL DUTIES

Act as a contractor ASSURE® Patient Specialist (APS) to fit and train local patients with a wearable defibrillator via training assignments dispatched from corporate headquarters. The APS will be trained and certified as an ASSURE Patient Specialist by Kestra. Provide instruction and instill confidence in Assure® patients with demonstrated patient care skills. Contact prescribers, caregivers and patients to schedule services. Accept assignments that may include daytime, evening, and weekend hours. Travel to hospitals, patients’ homes, and other healthcare facilities to provide fitting services. Measure the patient to determine the correct garment size. Review and transmit essential paperwork with the patient to receive the Assure® garment and services. Manage inventory of the Assure® system kits, garments, and electronic equipment used in fittings. Maintain flexibility of work schedule. Adhere to Pledge of Confidentiality . Ensure patient information is retained confidentially and only released internally on a need-to-know basis.

COMPETENCIES

Passion: Contagious excitement about the company – sense of urgency. Commitment to continuous improvement. Integrity: Commitment, accountability, and dedication to the highest ethical standards. Collaboration/Teamwork: Inclusion of team members regardless of geography, position, or product or service. Action/Results: High energy, decisive planning, timely execution. Innovation: Generation of new ideas from original thinking. Customer Focus: Exceed customer expectations, quality of products, services, and experience always present of mind. Emotional Intelligence: Recognizes, understands, manages one’s own emotions and is able to influence others. Highly organized, service and detail oriented. Passionate about the heart-failure space and a strong desire to make a difference. Strong interpersonal skills with communicating and assisting clinicians with providing care for patients. Interest and desire for lifelong learning to continuously improve over time.

REQUIREMENTS

1 year in paid patient care experience (not as a family caregiver). Clinical or engineering background, which may include but is not limited to nurses, cardiac device sales representatives, clinical engineers, catheterization lab technicians, physician assistants, or ECG technicians. Disclosure of personal NPI number (if applicable). Completion of background check. Florida and Ohio must complete a level 2 screening paid for by Kestra. Willingness to pay an annual DME fee that is deducted from the completed work order. Ability to pay for vendor credentialing upfront during a 90‑day probationary period. Experience in patient and/or clinician education. Valid driver’s license in state of residence with a good driving record. Ability to consistently work in the field in and around Brownsville, TX. Must be able to achieve credentialing for hospital system entry including, but not limited to: Documentation of vaccination and immunization status. Pass background check. Pass drug screening testing. Review and agree to hospital policies and procedures. Completion of online courses, i.e., HIPAA, Bloodborne Pathogens and Electrical/Fire Safety.

PREFERRED

Knowledge of MS Office, Excel, PowerPoint, MS Teams. Direct cardiac patient care experience – RN, RT, CVIS, Paramedic, CRM.

WORK ENVIRONMENT

Minimal noise volume typical to an office or hospital environment. Possible environmental exposure to infectious disease (hospital and clinic settings). Extended hours when needed. Drug‑free.

PHYSICAL DEMANDS

Ability to travel by car. Frequent repetitive motions that may include wrists, hands and/or fingers, such as keyboard and mouse usage. Frequent stationary position, often standing or sitting for prolonged periods of time. Frequent phone and other business machine use. Occasional bending and stooping. Ability to lift up to 40 pounds unassisted, at times from in and out of vehicle.

TRAVEL

Frequent travel by car in agreed upon geography. Other duties and responsibilities may change or be added over time. Kestra Medical Technologies, Inc. does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in the provision of employment opportunities and benefits. #J-18808-Ljbffr Kestra Medical Technologies Inc.