Director of Club Operations & Member Experience

A rapidly growing, ultra-exclusive private club is seeking a hands‑on Director of Club Operations & Member Experience to lead daily functions at its premier facility in the Greater Phoenix area. This individual will oversee all aspects of the club's ground‑game execution, including clubhouse hospitality, front‑of‑house member services, luxury vehicle storage/concierge services, and track operations workflows, while serving as a key operational partner to ownership. This is an outstanding opportunity for a polished, hospitality‑driven operational leader who enjoys building high‑performing teams, formalizing processes, and creating an empowered, five‑star service culture for an ultra‑high‑net‑worth clientele. For the right individual, the role offers a clear and exciting path to becoming the company's General Manager. Base Salary: $110,000–$130,000 per year (with a 10% variance available for exceptional candidates). Bonus: Structure to be co‑developed with leadership for 2027, with the potential to tie incentives directly to new member acquisitions. Health Coverage: 100% employer‑covered premium for single individuals, 50% covered for families, plus full Dental & Vision options. Paid Time Off (PTO) : 2–4 weeks, open to negotiation (with the expectation that longer blocks are utilized during the summer off‑season). Relocation : Local candidates are strongly preferred; no relocation assistance package is available for this role. Location & Schedule On‑Site Requirement : Located at a remote, private facility 45 minutes South of Phoenix. Schedule : Wednesday through Sunday. The individual must be highly comfortable working full weekends during the peak season (October through April/May), though required late nights are very limited. Key Responsibilities Oversee daily operational readiness, efficiency, and meticulous attention to detail across the clubhouse, front‑of‑house member services, concierge services, and high‑end vehicle storage/vault operations. Partner directly with track operations, safety, and driving teams to ensure operational readiness and seamless daily workflows. Serve as a highly visible, polished club ambassador to cultivate lasting relationships with a member base of nearly 300 UHNW individuals, guests, and VIPs. Create and maintain an internal culture centered on hospitality, service excellence, and member satisfaction. Continuously identify opportunities to elevate the overall member experience and develop programs that increase participation and retention. Lead, coach, and manage a combined full‑time and part‑time operations team of 17–18 employees, guiding the team toward a structured, empowered, and professional hospitality culture. Establish clear performance expectations and accountability standards while recruiting, training, and retaining high‑performing employees. Oversee the ground‑game execution and operational delivery of curated member events, race weekends, hospitality experiences, and special programs. Partner closely with internal teams and external partners to deliver operationally excellent, financially successful corporate events, private rentals, brand activations, and luxury OEM manufacturer partnerships. Identify opportunities to improve existing systems and processes, and collaborate with leadership to launch revenue‑generating programs and strategic partnerships. Qualifications 7+ years of leadership experience in private clubs, luxury hospitality, five‑star resorts, or high‑end experiential lifestyle businesses. Proven comfort, presence, and familiarity interacting with ultra‑high‑net‑worth individuals and celebrities, balanced with the ability to lead, respect, and communicate seamlessly with hourly personnel without coming across as condescending. Strong organizational and execution skills with a background in membership‑based operations, scheduling, and the execution of high‑tier hospitality programs. A distinct blend of executive presence, high emotional intelligence, and an entrepreneurial "builder" mentality. Prior background or functional exposure to food and beverage operations is highly preferred. Background in membership‑based organizations or high‑end automotive/motorsports club environments. Excellent conflict resolution, high emotional intelligence, and a strong bias for action. #J-18808-Ljbffr Horizon Hospitality Associates, Inc