Community Operations Manager

Job Description

Job Description

Description:

Community Operations Manager

Veramendi | New Braunfels, TX

$65,000–$75,000 + Comprehensive Benefits + 16 Paid Holidays

Hiring range based on experience, skills, and qualifications.

Collaboration. Authenticity. Connection. Balance.

At Cohere, we believe community is the most valuable amenity.

We do more than manage communities—we help create places where people connect, belong, and thrive. By partnering with some of the nation's most innovative master-planned communities, we create places residents are proud to call home and where meaningful relationships flourish.

We’re looking for a Community Operations Manager to join our team at Veramendi, where the vision of a vibrant New Braunfels large-scale community is coming to life—one that blends modern convenience with the beauty of the Hill Country.

In this role, you’ll help oversee the day-to-day operations, governance, facilities, and community standards that keep Veramendi running smoothly. You’ll work closely with residents, contractors, vendors, community leadership, and other stakeholders while ensuring concerns are addressed, community assets are well maintained, and operational details are followed through from start to finish.

This is an opportunity to bring together community association management, facilities oversight, project coordination, leadership, and resident service in a growing large-scale community.

If you’re someone who is organized, proactive, comfortable managing multiple priorities, and knows how to build strong relationships while keeping operations moving forward, we’d love to meet you.

Why People Choose Cohere

The best communities are built by people who feel supported, valued, and empowered to do their best work. That's why we invest in benefits, time away, and professional growth that help our team members thrive both personally and professionally.

Highlights Include:

• Medical coverage available on your first day
• Employer-paid dental coverage
• Vision coverage
• 401(k) retirement plan
• Employer-paid Life Insurance, AD&D, and Long-Term Disability coverage
• Pet insurance options
• Employee Assistance Program with mental health, financial, legal, and family support resources
• Travel assistance and identity theft protection
• Complimentary will preparation services
• Generous paid time off
• 16 paid holidays each year, including a Birthday Day and Volunteer Day, in addition to PTO
• Professional development and growth opportunities

What You'll Do

Community Operations & Resident Support

• Lead the efficient response to reported community concerns, including tracking issues, coordinating contractors, following up with stakeholders, and maintaining electronic documentation of relevant communication.
• Respond to resident, commercial owner, and stakeholder inquiries and coordinate with the appropriate team members to ensure timely follow-through.
• Maintain knowledge of community governing documents, guidelines, transfers, disclosures, and association records.
• Support community governance activities, including Board and committee-related matters.

Community Standards & Governance

• Oversee community compliance processes in accordance with established policies and guidelines, using education, communication, and relationship-building to encourage compliance.
• Oversee the Design Review Process, including coordination of applications, communication with owners and contractors, committee meeting preparation, and follow-up on decisions.
• Help ensure association documents, files, records, and required documentation remain accurate and organized.

Facilities, Vendors & Community Assets

• Oversee preventative and daily maintenance of community assets, including pools, landscaping, and similar facilities.
• Conduct regular inspections to identify maintenance needs, potential risks, and opportunities for improvement.
• Coordinate maintenance and repairs with contractors and service providers while monitoring quality and follow-through.
• Vet vendors, service providers, and contractors and support bid and selection processes.
• Implement preventative maintenance programs and prepare reports related to amenity repairs and maintenance concerns.

Leadership, Financial & Operational Support

• Assist with annual budget preparation and maintain an understanding of community financials and operational needs.
• Foster a culture of teamwork, accountability, and continuous improvement.
• Partner across Cohere to identify best practices, improve processes, and create operational efficiencies.
• Balance multiple projects, resident needs, administrative responsibilities, and operational priorities with strong organization and follow-through.

What We're Looking For

• Minimum of 5 years of progressively responsible community association management experience and/or professional community engagement experience.
• Minimum of 5–7 years of experience supervising, coaching, developing, and managing employees.
• Knowledge of facilities management for large-scale community associations, including pools, landscaping, budgeting, and community financials.
• Experience with covenants enforcement, architectural guidelines, community governance, and vendor or contractor management.
• Strong leadership, organizational, project management, customer service, administrative, interpersonal, analytical, written, verbal communication, and problem-solving skills.
• Familiarity with financial statements, budget processes, and general accounting practices.
• Proficiency with Microsoft Office and the ability to learn community management, work order, document management, and other operational technology platforms.
• Bachelor’s degree in a related field preferred.
• CAI professional certification or professional development preferred.

Additional Requirements

• Onsite role based in New Braunfels, Texas.
• Regular schedule is Monday–Friday, 8:00 a.m.–5:00 p.m.
• Ability to work occasional evenings, weekends, and holidays to support community needs, events, and meetings.
• Valid driver’s license, acceptable driving record, and reliable transportation for local business needs.
• Ability to frequently lift and/or move up to 30 pounds and remain on your feet for extended periods.

Equal Opportunity Employer

Cohere is an Equal Opportunity Employer committed to creating an inclusive workplace where all team members are valued and respected.

Requirements: