Member Services Representative, Payments Processing

Job Responsibilities:

• Process domestic and international funds transfers accurately and efficiently.
• Perform daily general ledger balancing and account reconciliation activities.
• Research, log, and resolve payment discrepancies, return items, and account adjustments.
• Coordinate with members, vendors, financial institutions, and the Federal Reserve regarding payment transactions.
• Support fraud investigations and resolution efforts.
• Handle member inquiries related to payments, transfers, and account activities.
• Verify and process incoming and outgoing wire transfer requests.
• Ensure compliance with NACHA rules, Federal Banking regulations, and Bank Secrecy Act (BSA) requirements.
• Maintain confidentiality and security of member account information.
• Review and validate transaction data for accuracy and completeness.
• Collaborate with internal departments to resolve payment processing issues.
• Meet departmental deadlines and productivity targets in a high-volume environment.
• Cross-train and support additional functions within the payments processing team.
• Process domestic and international funds transfers accurately and efficiently.
• Perform daily general ledger balancing and account reconciliation activities.
• Research, log, and resolve payment discrepancies, return items, and account adjustments.
• Coordinate with members, vendors, financial institutions, and the Federal Reserve regarding payment transactions.
• Support fraud investigations and resolution efforts.
• Handle member inquiries related to payments, transfers, and account activities.
• Verify and process incoming and outgoing wire transfer requests.
• Ensure compliance with NACHA rules, Federal Banking regulations, and Bank Secrecy Act (BSA) requirements.
• Maintain confidentiality and security of member account information.
• Review and validate transaction data for accuracy and completeness.
• Collaborate with internal departments to resolve payment processing issues.
• Meet departmental deadlines and productivity targets in a high-volume environment.
• Cross-train and support additional functions within the payments processing team.
• Process domestic and international funds transfers accurately and efficiently.
• Perform daily general ledger balancing and account reconciliation activities.
• Research, log, and resolve payment discrepancies, return items, and account adjustments.
• Coordinate with members, vendors, financial institutions, and the Federal Reserve regarding payment transactions.
• Support fraud investigations and resolution efforts.
• Handle member inquiries related to payments, transfers, and account activities.
• Verify and process incoming and outgoing wire transfer requests.
• Ensure compliance with NACHA rules, Federal Banking regulations, and Bank Secrecy Act (BSA) requirements.
• Maintain confidentiality and security of member account information.
• Review and validate transaction data for accuracy and completeness.
• Collaborate with internal departments to resolve payment processing issues.
• Meet departmental deadlines and productivity targets in a high-volume environment.
• Cross-train and support additional functions within the payments processing team.
• Process domestic and international funds transfers accurately and efficiently.
• Perform daily general ledger balancing and account reconciliation activities.
• Research, log, and resolve payment discrepancies, return items, and account adjustments.
• Coordinate with members, vendors, financial institutions, and the Federal Reserve regarding payment transactions.
• Support fraud investigations and resolution efforts.
• Handle member inquiries related to payments, transfers, and account activities.
• Verify and process incoming and outgoing wire transfer requests.
• Ensure compliance with NACHA rules, Federal Banking regulations, and Bank Secrecy Act (BSA) requirements.
• Maintain confidentiality and security of member account information.
• Review and validate transaction data for accuracy and completeness.
• Collaborate with internal departments to resolve payment processing issues.
• Meet departmental deadlines and productivity targets in a high-volume environment.
• Cross-train and support additional functions within the payments processing team.

Skills:

• Mortgage processing experience (highly preferred).
• Mortgage processing experience (highly preferred).
• Banking, credit union, title company, or financial services experience.
• Knowledge of payment processing, wire transfers, ACH transactions, and funds transfers.
• Understanding of NACHA rules, banking regulations, and compliance requirements.
• General ledger balancing and account reconciliation experience.
• Banking, credit union, title company, or financial services experience.
• Mortgage processing experience (highly preferred).
• Knowledge of payment processing, wire transfers, ACH transactions, and funds transfers.
• Banking, credit union, title company, or financial services experience.
• Knowledge of payment processing, wire transfers, ACH transactions, and funds transfers.
• Understanding of NACHA rules, banking regulations, and compliance requirements.
• General ledger balancing and account reconciliation experience.
• Understanding of NACHA rules, banking regulations, and compliance requirements.
• General ledger balancing and account reconciliation experience.
• Mortgage processing experience (highly preferred).
• Banking, credit union, title company, or financial services experience.
• Knowledge of payment processing, wire transfers, ACH transactions, and funds transfers.
• Understanding of NACHA rules, banking regulations, and compliance requirements.
• General ledger balancing and account reconciliation experience.

Education/Experience:

• High School.
• High School.