Trainer

At First County Bank, You + We = Team

YOU - Bring your talent, hunger to learn and desire to grow.

WE - Will provide you with the training and experience you need to become a Trusted Advisor to your clients.

TEAM - As part of the FCB team, you will share in the satisfaction of working for a respected 170-year-old institution with deep community roots and a tradition of giving back.


First County Bank - It's where you belong!

We are looking for a Trainer to join our Human Resources team! This individual will conduct various Retail Branch training, including onboarding of newly hired tellers, as well as assist in identifying and developing training and development needs. Other tasks include organizing, monitoring, and reporting on Bank training programs in alignment with divisional strategic plans, leading end-to-end Teller recruitment process, and performing NMLS & compliance training platform activities. Work Hours: 8:30am - 4:30pm, Monday through Friday.


Primary Responsibilities:

The essential job duties and responsibilities of this position are included but not limited to the information listed below.


Training and Development:

• Prepares for and conducts teller training for newly hired Retail employees; creates scheduling and delivery of follow up training for new hires & conducts observation and follow up training on an on-going basis.
• In partnership with Training Manager, reviews and evaluates existing Retail training programs; suggests enhancements and modifications to improve engagement, learning, and retention and/or to meet the changing needs of the organization or the industry.
• Participates in discussions with Retail management regarding training related activities including content management and delivery of Teller Certification program.
• Develops and manages employee development tools for all Retail branch employees.
• Ensures that training materials and programs are current, accurate, and effective.
• Works with the Division Operations Officer on operational, procedural and system changes.
• Keeps current on new products, system upgrades and changes and incorporates into training programs.
• Conducts required and recommended training sessions as needed.
• Assists the Training Manager on all training initiatives for Retail employees including conducting training sessions as needed.
• Manages the bank-wide compliance training database and reporting; Creates, maintains, and monitors user training assignments in the compliance training system.
• Works with HR leadership on selection and scheduling of all soft and hard skills training course offerings including surveying participants and management, coordination of sessions, gathering feedback and providing insight.
• Works with department and division heads to create and organize certification training programs.
• Coordinates enrollment, reporting and record keeping for Center for Financial Training (CFT) courses.
• Maintains the training calendar and tracks and reports on all employee training and other development programs.
• Participates in Branch Manager meetings.

NMLS and Compliance Training Administration:

• Responsible for ensuring all residential mortgage loan originators employed by the Bank are properly registered under the SAFE Mortgage Licensing Act.
• Oversees the collection, verification, and submission of required registration information, maintains compliance records, and coordinates with state and federal regulators; Tracks information for SAFE Act Audit.
• Maintains training records in the Bank's compliance training platform including creating and assigning applicable compliance courses to employees, monitoring completion, and reporting.

Teller Recruitment and Staffing:

• Pre-screens candidates for all Teller positions.
• Schedules and conducts interviews and makes final candidate selection for branch teller position.
• Collaborates with other HR team members on onboarding details.
• Performs other duties as assigned.

Requirements/Qualifications:

• 5+ years as a Trainer, Training Administrator, or Educator.
• Bachelor's Degree in Communications or a related field a plus; Corporate Trainer Certification a plus.
• Exceptional interpersonal, organizational, presentation and communication skills required.
• Experience with Banking operations systems required; proficiency with Insight system a plus.
• Superior program facilitation and delivery both in person and virtually.
• Thorough knowledge of training methodology and techniques including instructional design and principles of adult learning.
• Thorough knowledge of banking, branch, and call center operations, products and services; including transaction processing, branch computer systems, compliance regulations, procedures and policies.
• Must be technologically astute with proficiency in MS Office/Office 365 application suite (Word, Excel, Outlook, PowerPoint).
• Ability to multi-task and adapt to changing priorities is critical.
• Must have proven ability to manage and maintain confidential information.
• Must be a proven collaborator with strong attention to detail and ability to meet deadlines.
• Ability to travel between all branch offices on a consistent basis; Reliable personal transportation needed.

Salary commensurate with experience.

Wage Range: $68,100 to $86,000

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.