Assistant FOH Manager

Assistant Front of House Manager

This Assistant Front of House (FOH) Manager position focuses on operational leadership, guest services, and team development. Responsibilities include managing daily shifts (open and/or close), mentoring staff, enforcing food safety, and handling cash procedures, alongside delegating tasks and communicating with upper management to ensure smooth, efficient restaurant operations.

Key Responsibilities

Shift Management & Operations: Oversee daily FOH operations, including opening and/or closing the restaurant, running breaks, managing transitions, and ensuring compliance with food safety and health regulations.

Team Leadership & Training: Train, mentor, and schedule team members, providing in-the-moment feedback, coaching, and assigning daily and/or weekly cleaning tasks.

Guest Experience & Communication: Resolve guest questions and complaints professionally, act as the Manager on Duty (MOD), and communicate effectively with Directors.

Use proper telephone etiquette when taking catering orders or other guest inquiries and logging all calls through the national app in a timely manner

Financial & Administrative Tasks: Verify opening cash, prepare cash drawers/belts, verify $50/$100 bills, and log phone calls/catering orders via the nation app.

Operational Support: Provide PIN verification for cashiers, manage POS systems, and ensure the team is "ready for transitions".

Qualifications

Must be available 30 hours per week minimum

Proven ability to train, mentor, and build teams.

Strong communication and multitasking skills in high-volume environments.

Physical and Scheduling Demands

Must be able to work a flexible schedule, including days and/or nights, and weekends.

Ability to work in a fast-paced environment.