Service Advisor

Service Advisor Sanderson Lincoln

At Sanderson Lincoln, our Service Advisors are the trusted ambassadors of the Lincoln brand, delivering a refined and personalized ownership experience. Advisors welcome guests, listen attentively to their needs, and guide them seamlessly through the service process while ensuring every interaction reflects the luxury, care, and professionalism our clients expect. Service Advisors also assist with insurance verification and provide clear communication throughout the repair experience.

By joining Sanderson Lincoln, you become part of a brand that honors craftsmanship, innovation, and timeless elegancewhile remaining deeply invested in the future of mobility and guest care. Join the Lincoln family, where we value service to one another and to the world as much as we value service to our guests.

Service Advisor Compensation & Benefits

• Competitive compensation
• Comprehensive health insurance
• Paid Time Off (PTO) & sick leave
• 401(k) retirement plan

Key Responsibilities

• Greet and assist guests promptly with professionalism and warmth
• Obtain accurate customer and vehicle information
• Clearly document vehicle concerns as described by the guest
• Recommend maintenance based on vehicle age, mileage, and service history
• Prepare detailed and accurate estimates for parts and labor
• Establish realistic timelines and follow-up expectations
• Monitor vehicle progress throughout the day and proactively update guests
• Ensure final invoices accurately reflect all completed work
• Review completed repairs and charges clearly and confidently with guests

Qualifications & Requirements

• Previous experience at a Ford or Lincoln dealership preferred
• Strong diagnostic and problem-identification skills
• Solid knowledge of automotive systems and service processes
• Proven history of delivering exceptional customer satisfaction
• Prior experience as a Service Advisor, Assistant Lane Manager, or Service Consultant
• High-energy, guest-focused personality
• Desire for a long-term career with a growing luxury organization
• Demonstrated personal and professional integrity
• Strong computer skills and willingness to learn new technologies
• Ability to adapt to evolving vehicle technologies and service procedures
• Minimum of one year of experience in a service department
• Ability to remain on feet for extended periods
• Ability to thrive in a fast-paced, premium service environment
• Positive, professional, and friendly demeanor
• High school diploma or equivalent

Equal Opportunity Employer

Sanderson Lincoln is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any