IT Helpdesk

Responsibilities Evaluating user needs and system functionality Scheduling upgrades and security backups Researching and installing new systems Ensuring smooth running of all IT systems Ensuring adherence to software licensing laws Providing secure access to the network Ensuring data security from attacks Providing user support and advice Managing complex technical problems Keeping up with latest technologies Qualifications Evaluating user needs and system functionality and ensuring that IT facilities meet these needs; Scheduling upgrades and security backups of hardware and software systems; Researching and installing new systems; Ensuring the smooth running of all IT systems, including anti-virus software, print services, and email provision; Ensuring that software licensing laws are adhered to; Providing secure access to the network for remote users; Ensuring the security of data from internal and external attack; Providing users with appropriate support and advice; Managing crisis situations, which may involve complex technical hardware or software problems; Keeping up to date with the latest technologies. Hard Skills System Evaluation Security Backup Scheduling System Installation Anti-Virus Software Management Network Access Provisioning Soft Skills User Support Crisis Management Technical Advice #J-18808-Ljbffr Jobtailor