Executive Housekeeper - Aloft by Marriott, Lubbock, TX

Job Description

Job Description

Aloft by Marriott Lubbock, TX is looking for an excellent Executive Housekeeper!

POSITION SUMMARY:

To maximize customer satisfaction by providing neat and clean customer rooms through the supervision, direction, and coordination of the housekeeper/room cleaners.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Supervises room cleaners in the prompt and efficient housekeeping of customer rooms

• Ensures that all rooms have been cleaned by checking room cleaners worksheets at the end of the day – notifies front desk accordingly. Ensure boards are made for completion with every Housekeeper.

• Supervises the completion of short notice requests for room changes

• Inspects all check out/stay over rooms after they are made up to ensure they are cleaned to Company standards.

• Keeps record of room checkouts/stay overs, submits records to housekeeping every day

• Monitors quality of rooms by conducting and documenting inspections of cleaned rooms

• Prepares maintenance work orders in regard to replacement or repair of furniture, fixtures, etc.

• Ensures completion by following through on orders

• Checks the status of rooms on an ongoing basis and notifies room cleaners of any changes Checks VIP rooms

• Checks early morning make-up rooms

• Coordinates cleaning of guestrooms for proper prioritization of customer requests; VIP rooms, check out rooms, expected check-out rooms, etc.

• Checks floor linen closets daily for cleanliness, adequate supplies and linen

• Assures carts are properly stored and vacuum cleaners are emptied at the end of each day

• Assists in quarterly inventory of all linen

• Ensures safety by assuring that all linen chutes are kept locked at all times

• Coordinates housekeeping work with related departments such as front desk, engineering, banquet services and room services

• Take every opportunity to amaze the guests

• Ensures all guests are being treated in an efficient and courteous manner and that all Company standards are being applied

• Responsible for assisting with the training and direction of new department associates

• Ensure all Housekeeping quality standards are complied with and that policies and procedures are consistently applied.

• Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.

• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations

• Perform other assignments as directed by the Director of Housekeeping and/or General Manager

• Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook.

OTHER DUTIES:

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

REQUIRED SKILLS / ABILITIES:

• Teamwork Skills

o Be an enthusiastic, helpful and positive member of the team

o Be professional, responsible and mature in conduct and behavior

o Be understanding of, encouraging to and friendly with all co-workers

o Be self-motivated and use time wisely

o Maintain open line of communications with each department

o Communicate pertinent information

o Respond positively to new ideas

o Openly accept critical/developmental feedback

o Maintain effective communication through the use of meetings, log books and bulletins

o Be available to help other departments in emergency situations

Safety and Security Skills

o Maintenance of Lost and Found

o Properly handle and account for keys

o Is knowledgeable of and ensures that blood borne pathogen procedures are being followed

o Be knowledgeable of policies regarding emergency procedures and security concerns

o Ensure protection of guests’ room numbers and policies regarding guest room access procedures

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.

• Must be able to read and write to facilitate the communication on process.

• Requires good communication on skills, both verbal and written.

• Most tasks are performed in a team environment with the employee acting as a team leader. There is minimal direct supervision.

Amazing Benefits At A Glance:

• Team Driven and Values Based Culture
• Medical/Dental/Vision
• Vacation & Holiday Pay
• Same-day pay available
• Employee Assistance Program
• Career Growth Opportunities/ Manager Training Program
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• 401(k) matching
• Employee discounts
• Flexible spending account
• Life insurance
• Parental leave
• Referral program