CSR (T) On Site | Isabela, PR

Job Details Level: Entry Job Location: 699 INDUSTRIAL AVE - ISABELLA, PR 00662 Position Type: Seasonal Salary Range: $17.75 - $17.75 Hourly Capitol Bridge is currently seeking Customer Service Representatives to support the Federal Emergency Management Agency (FEMA). FEMA's mission is to help people before, during, and after disasters. In this project, we will support FEMA by taking calls and accepting applications from individuals and businesses for disaster assistance from the designated geographical area. This position is an ON-SITE (Isabela, Puerto Rico) customer service position. In this position, you will be supporting survivors of natural disaster. The FEMA team strives to be available to help those in need, requiring us to have flexibility. This position will require you to have availability to work an eight (8) hour shift, 5 days per week anytime between the hours of 6:30AM-2:30AM EST (including weekends). *This is a Temporary Position* Compensation: $17.75 p/h + $4.93 H&W Health & Welfare (H&W) dollars — also referred to as fringe dollars - are contributed by your employer to help pay for your benefit coverage as required by the Service Contract Act obligation. There is an H&W contribution for every hour you are paid (including PTO, but excluding overtime hours), up to 40 hours per week or as defined by the applicable wage determination. This H&W contribution is utilized to pay for benefits. Pay and Benefits Paid Holidays. PTO (Vacation and Sick Leave as per current PR Labor Law). A variety of shifts that meet lifestyle and family goals. Fun, professional atmosphere. Leadership support to ensure success in a meaningful career. Many opportunities for promotion and career advancement. Essential Duties and Responsibilities Collect information from customers and clients. Enter data into the central database. Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry. Review data for deficiencies or errors, correct any incompatibilities if possible and check output. Retrieve data as requested. Maintain and update the database system as necessary. Respond to incoming calls, and make occasional outbound calls regarding Federal Emergency Management Agency (FEMA). Utilize standard technology such as computer, telephone, email, and web browsers to complete work tasks. Complete basic call-related input in computer terminal to phone inquiries. Respond to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate. Attention to detail and ability to multitask is required. Meet Quality Assurance (QA) and other key performance metrics. Track and document all inquiries using the applicable systems. Maintain updated knowledge of the Contact Center performance requirements as well as corporate and project policies and procedures. Work closely with the Supervisor(s) in resolving difficult and complex consumer interactions. Qualifications High School Diploma or GED required. At least six (6) months of customer service/secretarial/telemarketing experience required. Ability to pass a federal background check. Ability to comply with moderate computer usage, including MS Office applications. Ability to speak and read English clearly, professionally, and fluently. Ability to work nights and weekends, as well as overtime and/or holidays as needed. Experience with and/or ability to use call center telephony equipment. Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks. Must be US Citizen per client requirements. Must reside in the contiguous US. Call center experience preferred, but not required. #J-18808-Ljbffr