Case Manager/Community Support Services Specialist

Case Manager/Community Support Services Specialist.

Reports To: Programs Manager

FLSA Status: Non-Exempt

Employment Status: Full-Time

Location: Lunenburg, Mecklenburg, Brunswick, and parts of Charlotte and Halifax counties

Position Overview:

We are seeking a dedicated and adaptable Case Manager/Community Support Services Specialist to support individuals with acquired brain injuries and their families through a combination of community-based case management and direct support services. This role blends traditional case management responsibilities with hands-on support in daily living and community integration. The Case Manager/Community Support Services Specialist works under the direction of the Programs Manager, with support from the Director of Programs, and plays a key role in helping clients build independence, develop functional skills, and successfully engage in their communities. This position requires both independent work and frequent interaction with clients in home and community settings. Comprehensive training is provided to ensure your confidence and success in the role.

What You’ll Do:

Intake & Assessment:

• Conduct comprehensive intake evaluations and gather required documentation. 
• Assess client strengths, needs, supports, and available resources. 
• Present cases to the Intake Review Board and determine service appropriateness. 
• Identify assistive technology needs and appropriate supports. 

Client & Direct Support Services:

• Build and maintain therapeutic relationships with clients and families. 
• Provide one-on-one support in home and community settings. 
• Assist clients with functional skill development, including daily living and social skills. 
• Support clients in developing and working toward individualized goals. 
• Maintain regular contact to monitor progress and provide guidance. 
• Advocate for clients across systems and services. 

Service Coordination & Monitoring:

• Coordinate and monitor services aligned with client goals. 
• Facilitate support teams, including referrals and service planning. 
• Connect clients with long-term supports as needed. 
• Evaluate progress and determine when services are no longer required. 

Compliance & Documentation:

• Maintain accurate and timely documentation in accordance with agency standards.
• Ensure compliance with confidentiality and regulatory requirements. 
• Manage client-related resources within approved budgets. 
• Support efforts related to CARF accreditation. 

Outreach & Community Engagement:

• Participate in outreach, education, and public awareness activities. 
• Build and maintain relationships with community partners. 
• Support referral development and service awareness efforts. 

What We’re Looking For:

Skills & Experience:

• Knowledge of brain injury and its impact on individuals and families. 
• Understanding of case management principles and independent living strategies. 
• Ability to support clients with activities of daily living and community integration. 
• Strong communication, organization, and time management skills. 
• Ability to work independently while managing a dynamic caseload. 
• Proficiency in basic computer systems and documentation tools. 

Education & Requirements:

• Bachelor’s degree in a related field (e.g., rehabilitation, psychology, human services). 
• At least 1 year of case management or direct service experience (brain injury experience preferred). 
• CBIS, QBISP, or similar certification (or ability to obtain within required timeframe). 
• Valid driver’s license and reliable personal vehicle. 
• Current CPR/First Aid certification (or ability to obtain at our expense). 
• Background free of disqualifying offenses related to abuse or neglect.
• Must reside within the service area of Lunenburg, Mecklenburg, or Brunswick Counties.
• Must be available every month (typically every third Thursday) for an in-person staff meeting in Wytheville from 10am-2pm. This meeting is considered work time with mileage paid.
• Must be available for in-person onboarding the first week of hire at our main office in Roanoke. Hotel accommodations provided.

Work Environment & Physical Requirements:

• Primarily home office-based with frequent travel throughout the service area. 
• Regular in-person services provided in client homes and community settings. 
• Frequent driving required (mileage reimbursed). 
• Ability to communicate effectively across in-person and virtual settings. 
• Ability to remain stationary or move as needed to perform job duties. 
• Occasional lifting up to 50 pounds, with or without assistance.

Why Work With Us?:
At Brain Injury Solutions, we’re dedicated to making a meaningful impact in the lives of the individuals and communities we serve in Virginia. Since 2001, our team has brought together passion, professionalism, and purpose, working together to deliver exceptional services while supporting each other every step of the way. While our main office is based in Roanoke, Virginia, our staff are embedded in the communities they serve, extending our impact across more than 16,000 square miles throughout the region.

We believe that our agency’s success depends on the success of our people. To support that:

• We invest in ongoing training and professional development.
• We provide regular performance feedback and growth opportunities.
• We strive to promote from within wherever possible.
• We offer competitive compensation and a comprehensive benefits package.
• We foster a workplace culture rooted in respect, wellbeing, and shared purpose.

Benefits: We’re committed to supporting the people who support others. Our benefits include:

Physical Health and Mental Wellness:

• Health and dental coverage.
• Supplemental insurance options and health savings/flexible spending accounts.
• EAP for all employees.
• Paid mental health time.
• Employee wellness challenges.
• Paid bereavement leave.

Financial Wellness:

• Retirement plan option with employer match.
• Paid time off (PTO) and paid holidays, including a floating holiday.
• Paid volunteer time.
• Financial counseling.
• Mileage reimbursement.
• Cell phone reimbursement.
• Tuition discount through a partner university.
• Employer-paid disability leave and life insurance.

Work-Life Flexibility:

• Remote and hybrid work options (where applicable)
• Flexibility that increases with years of service

Supportive Culture:

• Professional growth and development opportunities.
• Inclusive, collaborative team environment.
• Technology and office equipment provided for all positions.

To Apply or Inquire: Email your resume to Kathie King at Show email.

Brain Injury Solutions provides equal employment opportunities to all employees and applicants and will provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA). If you need a reasonable accommodation during the application or interview process, please contact Kathie King, Director of Operations & Administration at Show email.

The mission of Brain Injury Solutions, formerly Brain Injury Services of Southwest Virginia, is to help children and adults living with brain injury improve the quality of their lives and reintegrate into family and community. While many people receive good care in the hospital, most find once they are home, they lack supporting resources. This is even more true for many who already have limited means. Survivors of brain injury often find that they are lost and unsure how to navigate life following their injury. Many must relearn how to do everyday activities such as grocery shopping, working, and using a cell phone. Even simply visiting with a friend can be a new challenge. Fortunately, Brain Injury Solutions is here to help turn tragedy into hope! Not only are we here to fill the huge need of support during a challenging time, we provide this support free of charge for survivors of brain injury and their families.