General Manager

Join to apply for the General Manager role at Crestline Hotels & Resorts . Embassy Suites by Hilton Orlando International Drive ICON Park offers sophisticated all-suite accommodations steps from ICON Park and minutes from the region’s top attractions, including Universal Studios Florida and SeaWorld Orlando. With complimentary made-to-order breakfast, a nightly reception, indoor/outdoor pool, and free WiFi, it delivers a seamless mix of comfort and convenience for guests wanting both leisure and business amenities. Overview Crestline Hotels & Resorts is currently hiring for a General Manager . The ultimate mission of this role will be to provide guidance to one of Crestline’s multi-million dollar business units by providing strong leadership and unparalleled customer service initiatives. A strong predictor of success for the General Manager will be the ability to: Balance strategic planning with hands‑on execution out on the floor in a fast‑paced environment Develop cohesion with associates and maximize each one’s potential Keep current market share as well as aggressively grow new prospects within the market, especially from nearby competition Successfully interact with Hotel Ownership, all key leaders and staff across the hotel, as well as key corporate staff Key Duties & Responsibilities Strong focus and adherence to three of Crestline’s key success measures i.e. Revenue Index, Flex/Flow, and Guest Satisfaction – your ability to influence and increase these upon starting is key Staff Optimization – develop a plan for all newly hired and current leaders so they understand their mission and have the tools to offer unparalleled service, satisfaction, and success within the first 30 days Develop and get to know key players including Hotel Ownership and Field/Corporate Staff within the first 30 days Develop a positive relationship with all Sales staff including onsite Sales as well as the Regional Director of Sales and Corporate Sales & Marketing Leadership Education And Experience Previous 5+ years of General Manager experience within a busy Full Service or Conference Center Hotel required Computer and Office skills required – must have the ability to communicate effectively through email as well as manipulate and decipher information quickly from spreadsheets and databases Experience with hotel information systems and accounting systems pertinent to the brand Premium brand experience highly preferred (Hilton, Hyatt, Marriott or IHG) Crestrline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status. From basic benefits to added advantages, Crestline Hotels & Resorts does what it takes to take care of our Associates—both in and outside of work. Benefits include Health and Welfare plans to include Medical/Dental/Vision options, Competitive Paid Time Off, 401k Savings Plan with Company Match, Volunteer Opportunities, Educational Assistance, Travel Discounts, and more! *Benefits may vary depending on location. *No application deadline. All positions posted on an on-going basis until filled* Please note: submissions from external recruiting agencies will not be considered. Referrals increase your chances of interviewing at Crestline Hotels & Resorts by 2x. Seniority level Mid‑Senior level Employment type Full‑time Job function Management and Manufacturing Industries Hospitality #J-18808-Ljbffr