Customer Service Representative

Overview We are searching for an experienced Customer Service Representative at our Wilmington, NC facility. If you are looking for an opportunity to make a difference, help set the standard and reflect the core values of an organization. Come join "One Team Senneca Holdings". Hourly, Non-Exempt. Full-Time. Benefits 401(k). 401(k) matching. Dental insurance. Disability insurance. Employee assistance program. Flexible schedule. Health insurance. Life insurance. Paid time off. Professional development assistance. Referral program. Retirement plan. Tuition reimbursement. Vision insurance. Responsibilities Generate accurate price quotes from customer inputs and in accordance with industry specifications and hardware applications. Following up on quotes and gather feedback. Processing sales orders with an acute attention to detail and quality. Transferring customer nomenclature to HMF terminology. Executing internal order management procedures. Increasing industry and product knowledge independently. Respond and acknowledge internal errors and customer errors. Schedule projects in accordance with quoted and committed lead times. Helping to create and send marketing materials. Generate accurate price quotes from customer inputs and in accordance with industry specifications and hardware applications Following up on quotes and gather feedback Processing sales orders with an acute attention to detail and quality Transferring customer nomenclature to HMF terminology Executing internal order management procedures Increasing industry and product knowledge independently Respond and acknowledge internal errors and customer errors Schedule projects in accordance with quoted and committed lead times Helping to create and send marketing materials Generate accurate price quotes from customer inputs and in accordance with industry specifications and hardware applications Following up on quotes and gather feedback Processing sales orders with an acute attention to detail and quality Transferring customer nomenclature to HMF terminology Executing internal order management procedures Increasing industry and product knowledge independently Respond and acknowledge internal errors and customer errors Schedule projects in accordance with quoted and committed lead times Helping to create and send marketing materials Requirements Strong math and critical thinking skills Exceptional customer service skills Willingness to do what it takes to meet both internal and external commitments Highly accountable Works well in a team environment Excellent verbal and written communication skills Self-motivated Works with a sense of urgency Computer proficient (skilled in excel and Microsoft office is helpful) Strong math and critical thinking skills Exceptional customer service skills Willingness to do what it takes to meet both internal and external commitments Highly accountable Works well in a team environment Excellent verbal and written communication skills Self-motivated Works with a sense of urgency Computer proficient (skilled in excel and Microsoft office is helpful) Skills Strong math and critical thinking skills. Exceptional customer service skills. Willingness to do what it takes to meet both internal and external commitments. Highly accountable. Works well in a team environment. Excellent verbal and written communication skills. Self-motivated. Works with a sense of urgency. Computer proficient (skilled in excel and Microsoft office is helpful). #J-18808-Ljbffr Eliason Corporation