Collections Specialist

Job Description

Job Description

We are looking for a Collections Specialist to support commercial receivables efforts for a construction-focused organization in Charlotte, North Carolina. This Long-term Contract position is ideal for someone who brings strong B2B collections experience and can communicate effectively with customers while protecting cash flow. The person in this role will help manage credit-related activities, follow up on outstanding balances, and contribute to an organized, detail-focused collections process.

Responsibilities:
• Manage business-to-business collection activities by contacting customers regarding past-due invoices and securing timely payment commitments.
• Review account status and aging reports to prioritize collection efforts and reduce outstanding receivables.
• Process and assess credit applications to support sound customer account decisions.
• Partner with internal teams to resolve billing questions, payment discrepancies, and account issues that may delay collections.
• Maintain accurate records of customer communication, payment arrangements, and account updates in the appropriate systems.
• Support commercial credit evaluations and assist with decisions related to account approval and risk review.• Prior experience in B2B or commercial collections is required.
• Working knowledge of credit review processes, including handling credit applications and commercial account assessment.
• Ability to communicate professionally with customers and internal stakeholders regarding payment matters.
• Strong attention to detail and accuracy when tracking account activity and documenting collection efforts.
• Comfortable reviewing aging information and prioritizing multiple accounts effectively.
• Experience supporting credit approval activities in a business environment is preferred.