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Travel Manager

$90k - $120k

LRA Search

Mundelein, IL

Job Description

Personal Manager Team Manager

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Location: New York

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Salary: $90,000 - $120,000 + bonus

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Our client, a prestigious luxury travel and lifestyle company, is looking for a Personal Manager Team Manager to join its US team. This high-touch agency works with ultra-high-net-worth clients, delivering exceptional, highly personalised service. You’ll be an expert in the luxury travel and lifestyle industry, responsible for leading and developing the team of Personal Managers.

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As this is a newly created role, the ideal candidate will bring established industry knowledge, proven people management experience and the ability to drive excellence across a growing team.

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About the Role

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  • Conduct regular one-to-one meetings with the 12 Personal Managers reporting directly to you.
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  • Oversee and allocate workloads across the team, ensuring consistently high standards of service.
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  • Develop and implement individual development plans to support team members’ growth and progression.
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  • Work closely with the Head of North America and COO to drive the ongoing development of the Personal Manager team.
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  • Lead the onboarding and integration of new Personal Managers into the business.
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  • Deliver training sessions and workshops for all Personal Managers across the organisation.
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  • Review, develop and implement best practices and service standards across the business.
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  • Proactively identify potential challenges and ensure issues are resolved seamlessly before they impact clients.
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About You

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  • An established career in luxury travel is essential.
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  • Proven experience in line management, team leadership and employee development.
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  • Extensive knowledge of the UHNW luxury travel and lifestyle sector.
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  • Confidence in delivering constructive feedback, managing performance and monitoring individual progression.
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  • Exceptional attention to detail and the ability to thrive under pressure.
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  • Strong commercial awareness and the ability to adapt within a growing business.
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  • The highest levels of discretion and confidentiality.
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  • Experience in lifestyle management, luxury concierge services or private members’ clubs would be advantageous.
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**LRA Search are acting as the employment agency for this role**

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Vacancy posted 3 days ago
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