Personal Lines Supervisor

The Carlisle Group (TCG)

Personal Lines Supervisor

Local insurance agency is seeking an experienced Personal Lines Supervisor to lead and support its Personal Lines team. This is a working leadership role for an experienced insurance professional who enjoys staying involved with clients while also developing people, improving processes, and helping drive departmental success.

The ideal candidate will bring strong Personal Lines expertise, leadership experience, and the ability to balance day-to-day client service with broader departmental initiatives.

Responsibilities:

Manage and maintain relationships with an existing Personal Lines book of business
Provide day-to-day leadership, guidance, and support to Personal Lines team members
Assist consultants with account acquisition, servicing, and carrier quoting
Hire, train, onboard, and develop new team members
Serve as a resource for technical questions, problem-solving, and complex client needs
Conduct quality assurance reviews and help ensure accuracy, consistency, and timely service
Manage departmental projects and implement new initiatives
Conduct employee performance reviews and participate in compensation discussions
Evaluate team workloads and allocate resources to maintain efficiency and service levels
Develop and improve department procedures, workflows, and processes
Manage Personal Lines carrier relationships
Evaluate technology and outsourcing opportunities designed to improve efficiency
Lead monthly department meetings and communicate important updates and initiatives
Coordinate continuing education and professional development opportunities
Represent the Personal Lines team on company-wide innovation initiatives

Requirements:

7+ years of Personal Lines insurance experience
Proven leadership, supervisory, or team management experience
Strong knowledge of Personal Lines products, coverage, and agency operations
Active Property & Casualty license with required continuing education
Strong client service and relationship-building skills
Excellent written, verbal, and presentation skills
Ability to manage multiple priorities and projects in a deadline-driven environment
Strong problem-solving skills with a resourceful, solutions-oriented approach
Proficiency with Microsoft Office
Experience with Applied Epic preferred, including familiarity with workflows
Bachelor's degree or advanced education strongly preferred

The Carlisle Group (TCG)

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Vacancy posted 4 days ago

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