Hybrid Call Center Representative

Job Title: Call Center Rep – Member Services Representative Hours: M-F 9a-5:30p EST for training, then Mon-Sun 11a – 10pm EST availability* Start date: 07/27/2026 Must Haves Must have high school diploma Strong verbal communication skills with the ability to explain complex information in a clear and patient manner 2-3 years of call center experience No jumpy tenures No time off in the first 90 days (07/27/2026 – 10/27/2026) Must be available to work all 7 days after the 3 month training + nesting period between the hours of 11a-10pm EST – no shift bidding, you get what shift you are assigned. Must be able to complete 4 assessments within 24 hours (I will be sending this out after our initial call if you are interested in proceeding!) – all must be completed on a computer/laptop or the system will automatically fail you if completed on your cellphone or tablet. Training Details Training details: fully onsite for 90 days, then goes hybrid (3x in office, 2x remote) Summary To respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation. Provide information regarding client’s products and services, actively demonstrating knowledge, active listening, multiple system adaptability, and engagement methods to ensure optimal member experience and customer service. Perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs and/or other accounts. Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction. Job Description Ensure account and member security by identifying red flags and safeguarding member assets and account information, routing members to the appropriate departments and guiding members on a variety of loan products to meet their financial needs. Open new accounts and educate members or potential members on products and services that best meet their needs, quoting interest rates and submitting loan applications on members’ behalf. Service members’ existing loans and lines of credit such as changing or canceling approved loans, changing collateral, discussing late fees and payments, as well as loan documents, loan status, and titles. Interview Details Interview details: 1 hour final round virtual interview with me (Reya) – final round interviews are given to candidates who complete the aforementioned assessments above. Job Type & Location This is a Contract to Hire position based out of Pensacola, FL. Pay And Benefits The pay range for this position is $17.50 - $17.50/hr. Benefits Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Pensacola,FL. Application Deadline This position is anticipated to close on Jul 11, 2026. Equal Opportunity Statement The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI) We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. #J-18808-Ljbffr