Sr. Operations Manager

V2Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions worldwide since 1998. We have headquartered in Bloomfield Hills, MI and have 16 offices spread across six countries. We partner with Fortune 500 companies to address complex business challenges. Our services span AI, IT staffing, cloud computing, engineering, mobility, testing, and more. Certified with CMMI Level 3 and ISO standards, V2Soft is committed to quality and security. Beyond our work, we actively support local communities and non‑profits, reflecting our core values. Join us to be part of a dynamic and impactful global company! Please visit us at to know more Position Sr. Manager – Operations Location Bloomfield Hills, MI We are seeking an experienced Sr. Manager – Operations and HR to lead end‑to‑end HR functions, payroll oversight, compliance, facility management, and cross‑departmental operational support. This role oversees the HR Department while driving organizational efficiency, process improvement, and employee experience. Key Responsibilities Operations, Administration & Facility Management Oversee office facilities, supplies, shipments, vendors and administrative tasks. Manage HR@ mailbox/JIRA tickets and ensure timely resolution. Support finance with audits, check processing, scanning, deposits, and mail. Partner with Sales/Finance on proposals, SOWs, contracts, rate changes, and app upgrades. Leadership Supervise HR Manager & HR Generalists; ensure accurate, compliant, and consistent HR operations. Drive process improvements, new HR strategies, and operational excellence. HR & People Operations Lead US & Canada HR operations including policies, org charts, KRAs/KPIs, HRMS updates, and global HR coordination. Manage employee relations, engagement, surveys, training, and recognition programs. Oversee full employee lifecycle: onboarding, documentation, compliance, and exits. Respond to employee HR/Payroll/Finance queries. Payroll, Benefits & Compliance Oversee payroll accuracy (PTO, Benefits, Hires and Attrition). Manage annual benefits renewal and benefits enrollment/exit. Handle EEOC, ACA, immigration support, and legal HR matters. Lead internal and external audits: 401k, UIA, MSP/Customer Audits, A/P, Benefits, Work Comp, CMMI/ISO/Eco/Diversity. Qualifications 10+ years in HR/Operations with leadership experience. Strong knowledge of HR compliance, audits, payroll, and benefits. Excellent communication, organization, and problem‑solving skills. Experience in multi‑location/global HR environments is a plus. Excellent organization skills and multitasking. Global experience preferred. HR certification, degree highly preferred. #J-18808-Ljbffr