Maitre D

As the face of our restaurant, our Maitre D brings warmth and hospitality together with professionalism and precision. We're looking for polished, detail-oriented individuals who thrive in a dynamic environment and are eager to raise the bar!

Our people are our greatest asset, and we're committed to compensation packages that reflect that. We offer competitive pay alongside medical, dental, and vision coverage, 401k, and dining discounts. We're invested in our team's growth and provide ample opportunities for personal and professional development.

Responsibilities

• Arrives prepared with full awareness of cover counts, guest details, and special notes, and communicates this to the team ahead of service
• Acts as the primary liaison between guests and staff, ensuring smooth communication that elevates the dining experience
• Sets up the front desk and carries out opening/closing duties as directed by management
• Oversees the reservation system and handles all guest communications, including voicemails and correspondence
• Maintains thorough knowledge of our restaurant and offerings to address guest questions with ease
• Identifies VIP and industry guests and ensures FOH, BOH, and management are informed
• Welcomes arriving guests, escorts them to their tables, and communicates any preferences or special requests to the team
• Cultivates genuine guest relationships that encourage repeat visits and private event inquiries
• Proactively flags potential service issues to management before they escalate
• Collaborates with FOH managers to optimize table turns and accommodate walk-ins to maximize covers
• Keeps the host station clean, organized, and guest-ready at all times

Qualifications

• Minimum 2 years as a Lead Host or Maitre D in a high-volume, casual fine dining environment
• At least 2 years of experience with reservation management platforms
• Strong written and verbal communication skills with excellent floor presence
• Empathetic, collaborative, highly organized, and detail-oriented
• Solution-focused, adaptable, and receptive to feedback
• Genuine passion for food, wine, and hospitality
• Flexibility to work evenings, holidays, and extended shifts as needed
• Demonstrated history of reliability, ongoing development, and consistently meeting role expectations

Physical Demands

This role requires standing for 4 to 8 hours per shift and frequent lifting up to 25 pounds, with intermittent bending and movement throughout. These requirements may be met with or without reasonable accommodations. Responsibilities may evolve over time and this description is not intended to be exhaustive.