Senior Manager, Workday HCM

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human‑centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. Position Summary CVS Health is looking for a Senior Manager, Workday HCM to join our Human Resources Technology team. We’re seeking an experienced and motivated individual who is ready to take on the challenge of driving the successful delivery of technical Workday HCM projects and initiatives. This person will be part of a team responsible for ensuring Workday meets the needs of CVS Health’s Human Resources business partners and stakeholders. The ideal candidate will possess a combination of functional and technical expertise, as well as a demonstrated ability to work collaboratively with both technical and non‑technical partners. You will be the main lead for assisting the business with their Workday HCM technology requirements & needs, collaborating with HR Business Partners, COEs and HR Shared Services across all business segments. You will establish deep cross‑functional relationships throughout Human Resources to ensure solutions and initiatives are effectively designed and implemented. Open to remote for candidates in other locations Primary Responsibilities include Collaborates with business and technical partners to develop technical priorities and roadmap, including the established list of global priorities for the HCM functional area. Liaise and work closely with the HR Shared Services team on HCM initiatives, to ensure data and process impacts are considered and reviewed prior to technical releases. Collaborate with HR Shared Services and Data Management teams on audits and new technical tools to help solve colleague questions. Thoroughly understands the needs of the business, evaluates Workday HCM capabilities based on these needs, and determines what features to implement. Proactively identify risks and challenges in Workday HCM system and develop plan to resolve before they become issues. Anticipate the needs of the business, drawing on experience when providing recommendations. Maintain clear and up to date list of key deliverables and timelines for Workday HCM, developing plans to achieve those targets and proactively communicating progress to a variety of stakeholders. Identify and diagnose defects and bugs quickly, and put in mitigations to prevent and resolve issues. Initial intake for the technical enhancements, project requests and fixes for the HCM functional area. Liaise with the systems lead to provide expert guidance and recommendations. Ensure timely delivery on KTLO and fixes, adhering to department service level agreements with business users. Partner with HR Tech leadership on escalations and cross‑functional impact, serving as primary point of contact on follow up and resolution. Collaborate with key cross‑functional partners to maintain transparency, consistency in delivery, and set expectations. Actively participate in Workday's semi‑annual release process for the HCM area, engaging with the governance and release team on cross‑functional initiatives and informing Business Leads of critical impacts and upcoming enhancement opportunities. In depth awareness of new and planned Workday HCM functionality, actively engaging with the Workday Community to prepare and communicate changes that could impact business. Direct business on necessary functional end to end and/or regression testing on all enhancements and fixes. Partner with Staff Development / Change Management on necessary communication for global functional changes, including updates to job aids and other materials. Lead the translation of business requirements to technical solutions and creating appropriate timelines. Develop and monitor parallel project tracks for translations and global communication initiatives. Maintain up to date documentation in tracking tools. Manage the ServiceNow Request process for functional area, ensuring that tickets are migrated to JIRA as appropriate. Provides strategic guidance and subject matter expertise on functional area capabilities and limitations. Ensures adherence to industry best practice, actively engaging with Workday Community on future releases within Workday HCM. Encourages product innovation and alternative ways of approaching business. Key partner for HR Shared Services teams, HR Business partners and HR Technology system leads. Understand impact that technical changes within HCM has on other areas and modules, such as Talent Acquisition and Payroll. Develops project plans designed to address customer needs and available team resources. Partner with HR Shared Services Leadership, HR Technology and HR Leaders to develop and execute both long- and short-term strategic plans for Workday Recruiting. Partner with HR Technology to review the current TA Technology stack and solidify the future roadmap. Challenge partners to think differently on HCM operational issues and act as a thought partner and model creative problem‑solving to impact business decisions. Required Qualifications 7+ years of experience in a HCM Functional Lead role, or other related capacity. 7+ years HCM or HRIS experience or equivalent in another similar field. A solid understanding of, and experience with, the Workday HCM suite of products and services. An understanding of the HR technology landscape, including cloud computing and mobile technologies. Preferred Qualifications Experience working in a global environment. Project Management experience. Experience with change management and communications. Strong organizational, analytical, time management, and problem‑solving skills. The ability to develop and sustain relationships with business partners and stakeholders. The ability to work effectively in a team environment while managing multiple tasks. Excellent written and verbal communication skills. A strong work ethic, be a self‑starter, and be able to be highly productive in a dynamic, collaborative environment. Education Bachelor’s Degree Required or equivalent experience. Pay Range The typical pay range for this role is: $106,605.00 - $247,200.00 This pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short‑term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully‑paid term life insurance plan to eligible employees, and short‑term and long‑term disability benefits. CVS Health also offers numerous well‑being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits We anticipate the application window for this opening will close on: 05/06/2024 #J-18808-Ljbffr CVS