Community Manager

Company Overview Asset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Since the beginning, our undeniable passion has driven our organic growth from a small property management firm to one of the most trusted allies in real estate. Asset Living's portfolio includes a multitude of properties across the country that span the multifamily, single‑family home rentals, affordable housing, build‑to‑rent, active adult, and student housing divisions. Community Manager The Community Manager is responsible for overseeing the entire operations of a housing community under the supervision of the Regional Manager. As a Community Manager, you will manage all phases of the operations, including personnel, leasing, maintenance, financial, administration and risk management. As an on‑site leader, you will supervise all aspects of the property and staff to ensure compliance with Asset’s policies and procedures, safety and fair housing guidelines, and liability concerns. Essential Duties & Responsibilities Personnel Management – use consistent techniques and company directives to screen, hire, train, coach, and develop on‑site staff. Regular daily onsite attendance is required. Ensure the effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks. Complete weekly/daily office and maintenance staff schedules and assignments. Deal effectively and consistently with performance problems; document adequately, communicate with direct supervisor and HR, and terminate appropriately when necessary. Promote harmony and quality job performance of staff through support and effective leadership. Ensure staff compliance and consistency with company policies and procedures. Financial Management – achieve the highest possible net operating income through effective cost control and revenue and leasing improvement; identify trends and recommend strategies and adjustments. Develop yearly operating budgets and forecasts. Monitor the timely receipt and reconciliation of deposits, rent collections, and charges to ensure they are submitted on a timely basis. Monitor the timely receipt, reconciliation, and coding of all vendor invoices. Ensure property closeout is completed on time and ownership financial reports are accurate. Strategic Leasing Management – develop yearly marketing plan and utilize marketing strategies and systems. Ensure staff leasing techniques are effective in obtaining closure, follow‑up procedures are met, signing/documentation of leases, and reporting systems are accurate and up to date. Deal with resident complaints, concerns, and requests to ensure resident satisfaction. Develop and implement resident retention programs (e.g., resident functions, special promotions, monthly newsletter). Effectively show, lease, and move in prospective residents. Administrative and Maintenance Management – ensure all administrative and leasing reporting is accurate, complete, and submitted on a timely basis. Head emergency team for the property; ensure proper response and handling of all property emergencies with staff, residents, and buildings, within company guidelines to minimize liability. Manage excellent customer service and monitor service request turnaround and responsiveness of maintenance staff. Maintain property appearance and ensure repairs are noted and completed on a timely basis (this requires regular property inspections and tours). Plan for and utilize property resources, equipment, and supplies economically (e.g., obtaining bids/pricing from vendors, suppliers, and contractors, dealing with inadequate service). Give direction to and monitor maintenance, construction, and rehabilitation activities to ensure quality and expediency (e.g., walking units to ensure make‑ready and work orders are completed). Education and Experience High School Diploma or equivalent; Bachelor’s degree preferred or four years’ experience in the housing industry; or one to two years related experience and/or training; or equivalent combination of education and experience. Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred. Ability to understand and perform all on‑site software functions; basic computer skills required. Must have basic knowledge of Fair Housing Laws and OSHA requirements. Physical Requirements Regular communication with others; repeated wrist, hand, or finger motions; assessment of work accuracy and thoroughness; ability to work overtime, weekends, and night hours (emergencies). Frequently required to remain in a stationary position, often standing or sitting for prolonged periods, move about to accomplish tasks, or move from one worksite to another. Occasionally required to ascend/descend ladders, stairs, scaffolding, ramps, step stools, and the like, move oneself into different positions to accomplish tasks in various environments, including tight and confined spaces, work in an overhead position and reach, adjust or move objects of up to 25 lbs. in all directions, lift and place objects up to 25 lbs., operate machinery or power tools, operate motor vehicles and/or golf carts, identify and inspect objects, work in extremely low or high temperatures, work in outdoor environments such as precipitation and wind, work in small and/or enclosed spaces, traverse flat and non‑flat terrain, be exposed to hazardous chemicals. License and Equipment Must have reliable transportation due to the emergency on‑call requirement. Salary Range Salary Range: $85,000 per year to $100,000 per year Benefits This position includes a comprehensive total rewards package with benefits (medical, dental, vision, life, accidental and disability insurance), 401(k) with employer matching, and commission and performance bonuses when applicable. Full‑time employees also receive paid sick days and company holidays. This job description is not exhaustive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice. This is a safety‑sensitive position and may be subject to additional compliance requirements. #J-18808-Ljbffr