Customer Service Team Lead
The HIRD- USA
Minimum of 3 Years Experience with Call Center Management. Prefer with a financial background 4 Years of banking operations experience in Customer service operations Team mentoring & coaching individual associates who may fall below desired performance Handle 1st level escalations on process issues that cannot be resolved by agents Monitoring and ensuring closure of daily/weekly and monthly deliverables Managing SLA, KPIs, Daily Reporting, Agent's leave planning Maintain a strong knowledge of products and services for customers that we are servicing Auditing random calls/cases to improve quality, minimizing errors and track operative performance Continuously contribute towards process improvement Typing Speed >25 WPM with Knowledge of Keyboard shortcuts Good knowledge of MS Office High energy level Willingness to work in shifts based on discussions Demonstrate strong work ethics by maintaining confidentiality of information. Knowledge of banking processes & regulations #J-18808-Ljbffr
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Customer Service Team Lead in Phoenix, AZ vacancy
- Carrington Mortgage Services, part of The Carrington Companies, is seeking a Customer Service Supervisor to oversee a CS unit in Phoenix, AZ. You will monitor workload... ...requirements. Responsibilities include guiding teams, handling escalations, and driving efficiency...Suggested
- Raley's in Phoenix, AZ is seeking an entry-level Customer Service Team Lead to assist the Store Team Lead in managing front-end operations and delivering an outstanding shopping experience. You will supervise cashiers and courtesy clerks, model professional behavior, train...Suggested
$19.6 per hour
...The Customer Relations Coordinator provides front-line administrative and customer service support to ensure accurate shipment processing, documentation, and communication within... ...customers, carriers, drivers, and internal teams, helping ensure shipments move smoothly and...SuggestedHourly payContract workWork at officeMonday to FridayForward
Phoenix, AZ4 days ago- ...provided -Work independently while being part of a supportive team Industry leaders will train all new canidates, but you must be... ...Excellent written and verbal communication skills Strong organizational skills with a proactive, customer-focused mindset....SuggestedRemote jobFull time
Zuzick Organization of Globe Life
Phoenix, AZ4 days ago $18 - $20 per hour
...Scheduling & Customer Service Coordinator Phoenix, AZ, US On-site Vaco $USD 18 - 20 Contractor Vaco Arizona has partnered with a growing organization in Scottsdale that is seeking a Scheduling Coordinator to support day-to-day operations and customer scheduling activities...SuggestedHourly payFor contractorsWork at officeLocal area$16.15 - $16.65 per hour
...You'll be part of our vibrant team that embraces diversity, fosters... ...100 company and the world's leading off-price retailer.Opportunity... ...CareerResponsible for promoting an excellent customer experience. Oversees a team of... ...prompt, courteous customer service and promotion of loyalty...Hourly payTemporary workLocal areaHome officeFlexible hoursNight shiftTJX
Phoenix, AZ3 days ago$16.15 - $16.65 per hour
...You'll be part of our vibrant team that embraces diversity, fosters... ...100 company and the world's leading off-price retailer. Opportunity... ...for promoting an excellent customer experience. Oversees a team of... ...prompt, courteous customer service and promotion of loyalty programs...Hourly payTemporary workLocal areaHome officeFlexible hoursNight shiftTJX
Phoenix, AZ16 hours ago- ...Job Summary We are looking for a motivated Customer Service Coordinator to provide travel support and ensure a positive client experience... ...helping people and wants to be part of a service-focused travel team. Key Responsibilities Communicate with clients regarding...Full timePart timeRemote workFlexible hours
Enchanted Horizons Travel
Phoenix, AZ16 hours ago - ...for you. As a remote co‑located team, we’re inspired by innovation... ...commerce. Role The Customer Experience team is responsible... ...quick, and quality experience. Lead team performance and drive results... ...a great company. A customer service mentality with passion to...Work at officeLocal areaRemote workWork from homeHome officeShift work
Whatnot
Phoenix, AZ2 days ago $26 - $28 per hour
...performance, and reduce emissions. Our services include HVAC and refrigeration equipment... ...across states. CoolSys serves over 45,000 customer locations in industries like retail, food... ..., and follows through with internal teams to support timely completion, billing readiness...Temporary workWork at officeLocal areaCoolSys - Refrigeration and HVAC Systems
Phoenix, AZ1 day ago- ...crisis – and we’re looking for motivated candidates to join our team and advance our mission. With offices in Atlanta, Dallas, Phoenix... ...monthly safety meetings with all staff. Responds to internet leads and reviews weekly traffic reports, closing ratios by employee,...Full timeContract workTemporary workFor contractorsLocal areaImmediate startFlexible hours
Dominium Management Services, LLC
Phoenix, AZ16 hours ago $70k - $80k
...Call Center Manager The Call Center Manager leads customer service, dispatch, inside sales, and scheduling operations within a high-volume,... ...across customer service, dispatch, and install coordination teams Drive booking rates, conversion performance, and customer...Work at officeLocal areaMonday to FridayProSkill Services
Phoenix, AZ2 days ago- JCPenney in Phoenix, AZ seeks a Customer Experience Supervisor I to lead and engage associates, coach on customer service, and drive profitable sales growth while delivering superior checkout experiences. You will guide training initiatives and align resources to optimize...
$49k
...Raymond West is looking for a sharp Customer Care Manager to join the team! Our Customer Care Manager will be... .... We bring you our industry-leading expertise in lift trucks, racking,... ...dock and door, rentals, parts, and service. Our customers trust us to provide...For contractorsFor subcontractorWork at officeLocal areaFlexible hoursRaymond West
Phoenix, AZ1 day ago$60k - $70k
...Job Description Opportunity at a Glance The Manager, Customer Care oversees the daily operations of a customer service team that provides front line customer and technical support and is responsible for improving the online service model each quarter via email,...Work at officeFlexible hoursWalden University
Phoenix, AZ1 day ago- Stanley Black & Decker, Inc. is seeking a Customer Success Lead for BIM to join our remote SaaS team. You will establish and nurture customer relationships, drive retention, and collaborate with Sales, Product, and Customer Experience to ensure value realization of our...Remote job
- Customer Success Lead - Townsquare Interactive Location: In-office role at our downtown Phoenix office... ...Interactive, you’ll deliver expert service that helps clients maximize their marketing... ...- creating a collaborative, team-first environment where people genuinely...Work at officeLocal area
- Townsquare Interactive, LLC in Phoenix, AZ is seeking a Customer Success Lead to act as the trusted partner for clients, maximizing their marketing... ...term client relationships. You’ll collaborate with internal teams on complex requests, manage a mix of inbound/outbound calls,...
- ...Customer Navigation Center Representative Various Locations Phoenix, AZ Category: Administrative Support Shift: Day Varied... ...appointment questions regarding primary care and specialty medical services. In addition, will respond to inquiries for wayfinding,...Shift work
$105k - $169k
...Customer Success Lead, BIM Remote It takes great people to achieve greatness. People with a sense... ...World. Sound like you? Join our top-notch team of approximately 43,500 diverse and... ...client information to identify product or service growth opportunities ~ Strong...Local areaRemote work- ...Customer Experience Coordinator Location: Phoenix, AZ, US, 85017 Requisition Number: 23... ...Coordinator provides outstanding customer service to both our internal partners and our customers... ...problem solving solutions to internal teams. Manage workload of assigned field...Full timeWork at officeLocal areaShift workDay shift
- Townsquare Interactive in Phoenix is seeking a Customer Success Lead to build trusted relationships with small business clients... ..., and collaborate with web design, SEO, and support teams to ensure value from our services. This in-office role offers training, career growth,...Work at office
- A leading live shopping platform is seeking a team leader for its Customer Experience team in Phoenix, AZ. The role requires strong leadership in managing support operations to enhance user experiences, focusing on performance metrics, and implementing process improvements...Remote jobWork from home
- A family-owned HVAC service company in Youngtown, Arizona, is seeking a Call-by-Call Manager. This role involves overseeing... ...operations, analyzing metrics for improvement, and leading a team to enhance customer satisfaction. Ideal candidates will have call center management...
$62.6k - $132.4k
...Job Description Manages a team on resolving incoming service requests and manages the operation of customer service delivery, serving as point of escalation for difficult... ...all. Discover your potential at a company leading the way in AI and cloud solutions that impact...Temporary workImmediate startFlexible hoursOracle
Phoenix, AZ1 day ago$55k - $60k
...Supervisor plays a pivotal role in leading our contact center team, ensuring the effective and efficient... ...operations related to prior authorization services for healthcare companies. This role... ...necessary corrective actions. Customer Service Excellence: Ensure that...Full timeImmediate startWork from homeFlexible hoursEvolent
Phoenix, AZ22 hours ago$125k - $160k
...provided premium data center services since 1999. Now, with 90% of its... ...leased to Fortune 100 customers, the company has acquired, developed... ...seeking a Community Engagement Lead to support the company's ambitious... ...development and operations teams, the Community Engagement Lead...Temporary workWork at officeLocal areaFlexible hoursNight shiftAfternoon shiftStream Data Centers
Phoenix, AZ3 days ago$130k - $190k
...knowledge and understanding of the contract documents (including Turner's contract, plans, specifications and applicable codes). Lead, supervise and develop Turner MEP staff, including providing input on or completing performance appraisals. Oversee daily activities...Permanent employmentFull timeContract workTemporary workFor subcontractorWork at officeTurner Construction
Phoenix, AZ3 days ago- Maximus is seeking a Call Center Supervisor to lead and coach a team of customer service representatives in a fully remote environment. You will monitor performance, ensure quality standards, and drive service levels while collaborating with HR and Talent Acquisition for...Remote job
$22.87 per hour
...communication liaison. Ability to work on multidisciplinary teams. Interacts with physicians, nurses, clients, and other healthcare... ...and communication skills are required. Exceptional customer service skills and advanced computer skills in multiple systems to include...Hourly payAll shiftsShift workAfternoon shiftSonora Quest Laboratories
Sun City, AZa month ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Team Lead. Be the first to apply!
Related searches
- customer experience team leader Phoenix, AZ
- customer experience lead Phoenix, AZ
- customer success lead Phoenix, AZ
- customer service team lead Phoenix, AZ
- customer service coordinator Phoenix, AZ
- customer success coordinator Phoenix, AZ
- customer service team manager Phoenix, AZ
- customer success team lead Phoenix, AZ
- verizon customer Phoenix, AZ
- amazon customer Phoenix, AZ