Medical Support Assistant - Dayton, OH

Prime Physicians

Job Title: Medical Support Assistant

No of Positions or candidates required: 25 positions

Specialty: Clinic Practice Management / Administrative Support

Place of Work (City/State): Dayton, OH (VA)

Start Date: May 2026

Shift Schedule: Monday - Friday Between 6:00 AM - 6:00 PM (including federal holidays)

How many shifts needed per month: Full-time coverage (approx. 20-22 shifts/month per FTE)

License: Not required

Certifications:

VA Privacy and Information Security Awareness training (mandatory)

Education:

High School Diploma required
One year above high school (college or equivalent) OR combination of education and experience preferred

Experience needed: Minimum 6 months of clerical/administrative/office experience

Special Skills needed:

Appointment scheduling and calendar management
Customer service and patient interaction
Knowledge of healthcare administrative workflows
Data entry and EHR systems (ISS/Oracle, VistA preferred)
Strong written and verbal communication
Ability to multitask and prioritize effectively
High attention to detail

Credentialing / Onboarding time: 6 weeks to 8 weeks

Responsibilities:

Perform receptionist and administrative support duties
Schedule and manage patient appointments per guidelines
Maintain and update patient records and scheduling systems
Handle incoming calls, messages, and patient inquiries
Verify patient eligibility, demographics, and insurance
Monitor consults, recalls, and scheduling requests
Document all patient interactions and scheduling actions
Coordinate with internal departments (ROI, Enrollment, Travel, etc.)
Operate office equipment (copiers, scanners, etc.)
Comply with VA policies, SOPs, and confidentiality standards
Complete required trainings and use assigned systems effectively

Misc:

Must be a U.S. Citizen
Subject to background/security investigation
Must be proficient in English
On-site role at VA (non-personal services)
Must meet performance standards (accuracy, responsiveness, patient service)

Apply

Vacancy posted 4 days ago

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