Customer Service Representative

Who We Are Challenge Manufacturing’s mission is to manufacture with operational excellence by empowering our employee-owners. As a leading tier 1 supplier of complex metal assemblies for the global automotive industry, we drive innovative solutions for future mobility. We believe the best ideas come from individual unique perspectives. These ideas combined with the teamwork of industry leaders allow us to accomplish any challenge. Our team members take pride in the work we do and embody our core values of safety, ownership, and teamwork every day; they are the true driving force in our operations. Challenge is proud to be one of the largest employee-owned automotive companies in North America. One of the many benefits of joining the Challenge team is the ESOP program. This program allows Challenge to give shares of the Company to all employee-owners annually. These shares are an additional retirement benefit that will continue to grow during your time at Challenge. Being part of an ESOP means our employee-owners share in Challenge’s success! Who We Want The primary responsibility of the Customer Service Representative is to support oversight of Plant Materials staff members to ensure they are properly trained and following procedures set forth by the Materials Manager and Customer Service Supervisor. They have responsibility to assist in supporting the Customer Service Supervisor to achieve departmental objectives and customer satisfaction. This includes supporting the management of inventory levels, on-time shipment of finished goods, warehousing/shipping of goods, and customer service. What You’ll Do Order Processing – EDI and Manual G3PS Order Processing GMCCA Order Processing Assist with all Shipping Activities – Scanning, Labeling, Loading, Paperwork, etc. Accum Management Customer Contact On time delivery Packaging (Returnable and Expendable) Receiving Process – Standard and Subcontract Track ErrorsAssist with all Warehouse(s) Organization – Raw, Purchased, WIP and Finished Goods Inventory Analysis Cycle count inventories to ensure accuracy of 90% plus Ensure adequate inventories are maintained so Production can operate without stoppages When And Where This will be a 1st Shift / 6AM-430PM M-TH position located at our Plant in Northlake, TX. Occasionally, this may require you to arrive early, stay late, or work on weekends, outside of our regular hours, to ensure we successfully meet customer needs, deadlines, or urgent requests. What You Need To Have High School Diploma required. Minimum of 1-2 years’ experience in a Materials Planner, Materials Scheduler or closely related role preferred. Experience with Plex Systems ERP strongly preferred.Previous experience in automotive industry preferred. Computer experience required. Has high standards of performance for self. Takes responsibility for actions, results, and mistakes. Is thorough, accurate, and reliable when performing and completing job tasks; demonstrates honesty and integrity in all aspects of work. Takes positive action to objectively resolve conflict by listening, staying focused on issue to find resolution, and monitoring progress. Maintains positive relationships by constructively resolving conflicts. Uses feedback from others to continuously improve performance and work relationships. Moves within own and/or other work areas (flexes) to support plant flow. Works with sense of urgency to meet needs of customers. Has necessary experience, skills, and knowledge to perform all aspects of job; rotates through all job responsibilities. Maintains knowledge and skills to perform job effectively. Has ability to focus on benefits of change and see it as positive; approaches change or newness in constructive/objective manner; views change as learning opportunity. Looks for good in others; works collaboratively with others; shares information and knowledge. Is at work when scheduled and ensures coverage when absent; takes timely breaks/lunches; uses time wisely. What We Offer We’re excited to offer a range of awesome benefits, including medical, dental, and vision insurance, a Health Savings Account with annual employer contributions, Flexible Spending Accounts, company-paid Short-Term Disability and Basic Life Insurance, Voluntary Life and Long-Term Disability options, an Employer 401k Match, ESOP shares, tuition reimbursement, a Referral Bonus Program, Challenge Incentive Program, and paid time off. Please note, while these benefits are part of what we offer, they may not all apply to this specific role. The details shared in this job description are intended to give you a general idea, but duties and responsibilities may evolve over time, with or without notice. And of course, we’re happy to provide reasonable accommodations to help individuals with disabilities succeed in their role. #J-18808-Ljbffr Challenge Manufacturing