Scheduling Coordinator with Home Care experience

Job Description

Job Description

Are you highly organized, detail-oriented, and passionate about ensuring quality care behind the scenes? Do you enjoy keeping records accurate, maintaining compliance standards, and supporting a team dedicated to helping others? Join SYNERGY HomeCare, where our mission is to bring wholehearted, life-energizing care to as many people as possible—on their terms, in their own homes.

We are currently seeking a dedicated Home Care Scheduling Coordinator to join our growing team.

Responsibilities:

• Coordinate and maintain client and caregiver schedules to ensure consistent and appropriate coverage based on each client's care needs.

• Match caregivers with clients based on availability, qualifications, experience, location, and the specific needs of each case.

• Communicate regularly with clients, caregivers, families, and members of the care team regarding schedules, changes, and service needs.

• Respond promptly to call-outs, schedule changes, and last-minute staffing needs to maintain continuity of care.

• Monitor daily schedules and proactively identify potential coverage issues or scheduling conflicts.

• Follow up with caregivers regarding scheduled assignments, availability, and attendance.

• Maintain accurate and up-to-date scheduling information within the agency's scheduling system.

• Document schedule changes, client requests, caregiver communications, and other relevant information accurately and in a timely manner.

• Coordinate new cases and staffing assignments while ensuring all scheduling details are communicated clearly to the appropriate parties.

• Work closely with the clinical and administrative teams to support the smooth and efficient delivery of home care services.

• Provide professional, compassionate, and responsive customer service to clients, caregivers, and their families.
  

Qualifications:

• Previous experience in home care, healthcare scheduling, staffing, or a related healthcare environment is strongly preferred.

• Understanding of the unique scheduling needs and challenges associated with providing care in clients' homes.

• Excellent organizational and time-management skills with the ability to manage multiple schedules and priorities simultaneously.

• Strong communication and interpersonal skills, with the ability to communicate professionally with clients, caregivers, families, and healthcare professionals.

• Ability to remain calm, resourceful, and solution-oriented when handling last-minute changes or staffing challenges.

• Strong attention to detail and the ability to maintain accurate records and scheduling information.

• Comfortable working with computer systems, scheduling software, email, and other office technology.

• Dependable, professional, compassionate, and committed to providing excellent service to clients and caregivers.

If you are an organized, compassionate, and dependable professional who enjoys helping others and thrives in a fast-paced environment, we encourage you to apply. Join our team and play an important role in connecting our clients with the compassionate caregivers they need. Be a part of the Synergy Effect.