Partner Services Consultant I

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.

Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.

Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!

This is a fully remote position, allowing you to work from home or location of record within the U.S. with no in-office requirements. You must be available five days per week during designated work hours. The work arrangement for this role is subject to change based on business needs and individual performance. This may include adjustments to on-site requirements or schedule expectations, as necessary.

Position Overview

Responsible for ensuring exceptional service for our Channel Partners which include brokers, financial advisors, TPA’s and bswift resellers that refer clients to Paylocity’s existing and growing customer base. They will act as a dedicated advocate and liaison for our Channel Partners throughout the relationship, following up on any client service matters and providing industry guidance. Accountable for our Channel Partners’ satisfaction with the operational services being provided by our internal partners, maintaining regular communication with our Channel Partners and influencing satisfaction of the services provided. The Consultant will work with internal partners to ensure on time delivery of projects as they relate to our mutual clients.

Primary Responsibilities

The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lead cross-functional support of Channel Partners and mutual clients across Paylocity operations organization to support Paylocity/Channels goals and business growth.

• Coordinate resolution of escalated Channel Partner mutual client issues across Paylocity’s operations organization, including customers in Implementation and Service for all products.

• Responsible for educating Channel Partners on the benefits available to them as part of our Channel Partner program. This includes providing an overview of the Partner Services Support team functions, communication/escalation options, process to add/maintain approved channel contacts, implementation process, description/configuration of any technical options available to the channel partner and a quarterly review.

• Enable and support Paylocity Channels team and Channel Partners to materialize opportunities to drive business, and support revenue growth from referring partners.

• Develop understanding of Channel Partner challenges, opportunities, and objectives to address these needs with Paylocity features, Channel Partner program benefits and support.

• Develop strong internal relationships with Sales, Channels, Client Services, Benefits and other Paylocity divisions to drive solutions that improve client satisfaction.

• Responsible for supporting Paylocity’s Partner Portal.

• Deliver reporting to identify Partner and mutual client dissatisfaction areas and advocate solutions to solving those issues.

• Assist with any special projects as assigned.

Education and Experience

•Bachelor’s degree

• Minimum 2 years in a customer service, client facing role and/or relationship management experience in a comparable B2B, technology-based industry.

• Demonstrated ability to engage in managing high revenue, referring partner relationships.

• Ability to work successfully at a tactical level with clients, partners and senior management.

• A solid foundation of experience working across a wide variety of business functions and with stakeholders both inside and outside a business with the ability to influence without authority.

• Self-starter with proven organizational skills and ability to multi-task, while meeting/exceeding assigned goals and deadlines.

• Ability to interact with and manage clients in difficult situations.

• Proficiency in Microsoft Office applications including Word, Excel, PowerPoint, and Outlook.

Physical requirements

• Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.

• Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously.

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.

We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact View email address on click.appcast.io. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.

The pay range for this position is $54,200 - $77,400 /yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position offers a full range of benefits outlined here. ( This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via