Technical Writer

Technical Writer

PlanIT Group is seeking a Technical Writer for our Federal customer in the Washington, DC area. The Technical Writer must be able to understand what is being read and written to, not that the tech writer needs to be a content expert, however, must be able to correspond and make consistent the documentation based on the basic understanding. Besides the basic content, knowledge of the organizational references and interactions is needed. A key element of "consistency" is to understand the material to the point in which the Technical Writer can identify similarities and inconsistencies in related documents.

Job Title: Technical Writer

Location: Washington, DC

Start Date: 02/17/2025

This person will serve to provide the following capabilities:

• Research, prepare, and edit technical documents, including process manuals, user manuals, training materials, installation guides, and reports
• With SME inputs, independently, be able to write detailed procedure and policy documents based upon discussions with process owners and in compliance with Standard Operating Procedures (SOPs)
• Work independently to ensure effective content management and a regular business rhythm is established for reviewing and updating company documents from a shared document collaborative site
• Maintain documentation changes within a Governance process, because of business process changes, reorganization, or system enhancements
• Maintain documents on a collaborative site where version control access is practiced
• Be able to work independently in a workflow process environment. A sample flow of the Workflow environment currently is Documentation must be able to pass through the publishing system and the tech writer to monitor and make changes throughout the approval process (all within OIS). When all (4) customer reviewer check points are complete, the tech writer is to package and add cover form to deliver from the CIO to CAO and then to the customer's policy division to publish

Minimum Qualifications – Clearance and Place Of Performance Requirements:

• Candidates must be able to commute to the customer site in Washington, DC
• After the initial intake, a minimum of one day on-site at the customer site is expected of this position. In addition, candidates must also be able to commute when needed to the customer site to meet with SME's and as required to complete assignments.

Minimum Qualified Degree, Certifications, Skills:

• Bachelor's degree or a 2-year degree with equivalent work experience in a relevant field
• Minimum eight years' experience in technical writing and desktop publishing
• Knowledge & experience developing procedural IT / Technical documentation, process maps, & affiliated training materials.
• Exceptional written communication & listening skills with strong proofreading and/or editorial skills and with proven experience at effectively understanding and addressing executive level personnel (Associate Director, Deputy CIO, CIO) feedback and their relationship to the overall update process.
• Proactively reach out to Content / Subject experts, interview and absorb their artifacts, and be able to translate information they have provided. Where there are gaps, the Technical Writer can apply best judgement to complete the gaps.
• Moderate to expert level in MS office products to include Word, Excel, PowerPoint, Outlook, and Visio
• Moderate to expert level in Adobe Acrobat products. Note: Electronic signatures, and Certificates are regularly used to advance .PDF files

Desired Skills Considered a Plus:

SharePoint experience such that candidate is comfortable in posting, editing, versioning and removing documents on a Collaborative Site Basic understanding of the impact Audit / Oversight based organizations have on schedules and artifacts

Example Document References:

Candidate submissions to be accompanied by 2-4 document examples to be used as references of technical writing skills applied while on assignment. Preferred documents to provide as examples include but not limited to process and procedures documents for: Patch Management, Risk Management, Information Security Continuous Monitoring, Managing Software Releases, Vulnerability Management, Data Center Backup and Storage, and Telecommunications.

Additional Provisions:

• Must be able to obtain a Position of Public Trust Clearance • Pass both a client mandated clearance process to include drug screening, criminal history check and credit check. • All candidates must be a US Citizen only • Candidate must have lived in the United States for the past 5 years. • Cannot have more than 6 months travel outside the United States within the last five years. Military Service excluded. (Exception does not include military family members.)