Assistant Community Manager

Assistant Community Manager

American Landmark Apartments has been awarded one of the best places to work five years in a row on a national level. We are currently seeking an experienced and driven Assistant Community Manager for Phillips Pass, our 168 unit residential community located in Houston, TX!

At American Landmark, we believe in you and the development of your career. Our team members all receive equal opportunities to grow from within. Due to our strong training and mentorship programs, each new AL team member is set up for success. Our award-winning work-life balance is the result of a strong team commitment and industry leading collaboration.

About the Role

The Assistant Community Manager plays a vital role in supporting the overall management and engagement of residential or commercial communities within the United States. This position focuses on fostering a positive environment by assisting with day-to-day operations, resident relations, and community events. The Assistant Community Manager works closely with the Community Manager to ensure that all community standards, policies, and procedures are upheld, contributing to resident satisfaction and retention. This role requires proactive problem-solving and effective communication to address resident concerns and coordinate maintenance or administrative tasks. Ultimately, the Assistant Community Manager helps create a welcoming, well-maintained, and smoothly operated community that meets both resident and organizational expectations.

Minimum Qualifications

• High school diploma or equivalent required; Associate's or Bachelor's degree in Business, Hospitality, or related field preferred.
• At least 1-2 years of experience in property management, community management, or customer service roles.
• Strong interpersonal and communication skills with the ability to interact professionally with residents, vendors, and team members.
• Proficiency in Microsoft Office Suite and familiarity with OneSite and LRO.
• Ability to multitask, prioritize responsibilities, and work independently in a fast-paced environment.

Preferred Qualifications

• Experience working in residential or commercial property management.
• Certification such as Certified Apartment Manager (CAM) or similar industry credentials.
• Knowledge of Fair Housing laws and local property regulations.
• Experience planning and executing community events or resident engagement programs.
• Bilingual abilities or additional language skills.

Responsibilities

• Assist the Community Manager in overseeing daily community operations, including leasing, maintenance coordination, and administrative duties.
• Serve as a primary point of contact for residents, addressing inquiries, resolving issues, and fostering positive relationships.
• Coordinate and support community events and initiatives to enhance resident engagement and satisfaction.
• Maintain accurate records related to leasing, resident communications, and maintenance requests using property management software.
• Collaborate with vendors and service providers to ensure timely and quality maintenance and repairs.
• Support the enforcement of community policies and procedures to maintain a safe and orderly environment.
• Assist in preparing reports on occupancy, leasing activity, and community performance metrics.
• Participate in marketing efforts to attract new residents and maintain high occupancy levels.

Skills

The Assistant Community Manager utilizes strong communication skills daily to effectively engage with residents, address concerns, and collaborate with team members and vendors. Organizational skills are essential for managing multiple tasks such as coordinating maintenance, tracking leasing activities, and supporting community events. Problem-solving abilities help in quickly resolving resident issues and operational challenges to maintain community satisfaction. Proficiency with property management software and Microsoft Office tools enables efficient record-keeping, reporting, and administrative support. Additionally, interpersonal skills foster a welcoming community atmosphere and contribute to successful resident retention and positive community reputation.