Director of Customer Experience & AI-Driven Digital Strategy
Altice USA
Optimum, a leading connectivity provider, seeks a Senior Director of Customer Experience and Digital Self-Service Strategy to own measurable CX improvements and omni-channel experiences. You will drive the CX vision across priority journeys, translate strategy into execution with product, technology, operations, and data teams, and enable efficiency through automation and AI. Accountabilities include delivering simplified journeys, improving NPS and resolution, and reducing cost-to-serve while #J-18808-Ljbffr Altice USA
Vacancy posted 1 day ago
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