Project Management Coordinator

Project Management Coordinator - Plymouth, MI

Discover your potential. Pursue your passion. Link Engineering Company (LINK) is a premier designer and manufacturer of precision test equipment, specializing in developing customized solutions for Automotive, Aviation, Off-Highway, Rail and Civil Engineering industries. We are headquartered in Plymouth, Michigan, and maintain testing laboratories, manufacturing, and support facilities around the globe. Established in 1935, we have been a family-owned company for generations, treating our customers and employees as if they are part of our family. We set our employees up for success, as they are given constant opportunities to learn and develop new skills. As many of our team members have been with LINK for a generation or more, the LINK team is equipped with a wealth of knowledge, providing decades of hands-on experience and out-of-the-box thinking to OEM's and suppliers everywhere.

We are looking for a talented Project Management Coordinator who will be responsible for supporting project planning, execution, and delivery by managing schedules, documentation, communication, and administrative processes across multiple departments. This role requires strong organization, accuracy, and the ability to coordinate with sales, engineering, project management, and customer support teams.

Main Responsibilities:

• Support project planning, scheduling, documentation, and communication activities.
• Monitor project progress, maintain accurate records, and deliver timely updates to stakeholders.
• Lead internal execution of small projects, parts orders, repair orders, and intercompany support orders, ensuring accurate order creation, on-time execution, proactive customer communication, pricing updates, shipping coordination, and proper closure.

ERP & CRM Maintenance and Support

• Review CRM deals to ensure process compliance and readiness for proposal development.
• Own and execute the Order Entry Process within ERP and CRM systems.
• Manage the New Customer Setup Process from initiation through completion.
• Process Return Material Authorization (RMA) requests.
• Support warranty processing activities.
• Maintain accurate project manager assignments in the ERP system.
• Assist with project, job, and order closure activities.

Reporting & Customer Follow-Up

• Support KPI reporting for Business Unit leaders.
• Coordinate the distribution and tracking of customer satisfaction surveys.

Invoicing & Financial Coordination

• Manage the full invoicing cycle, ensuring accuracy, completeness, and adherence to company policies.
• Serve as the primary point of contact for customer billing inquiries, providing clear and timely resolutions.
• Process credit adjustment requests.
• Support the project management team with invoice follow-up as needed.

Other

• Ensure work is performed in a safe manner using all available safety equipment.
• All other related duties as assigned.
• Possess mental faculties consistent with performing the minimum requirements of the job.
• Adhere and perform all duties aligned with the core values of the LINK Group organization, Can-Do Attitude, Courage, Commitment, Humility and Accountability.

Qualifications:

• Bachelor's Degree in Business Administration, Project Management, Communications, or a related field preferred.
• 1–3 years in project coordination, sales operations, or administrative support

Knowledge, Skills & Abilities:

• Strong organizational, communication, and multitasking skills
• Strong attention to detail
• Strong Microsoft Office skills
• Experience with ERP, CRM, and project management tools preferred

Physical Requirements:

• Ability to speak verbally, and read in English
• Ability to walk.
• Ability to see with corrective lenses.
• Ability to hear.
• Ability to lift up to 20 pounds.
• Ability to bend, stoop, crouch, reach, hand-eye coordination, and manual dexterity.
• Ability to use a computer.
• Able to travel up to 10% domestically.

Hazards:

• Normal hazards related to working in an office environment.
• Normal hazards related to working in a manufacturing and testing environment.
• Normal hazards related to road and air travel.

LINK is an Equal Employment Opportunity Employer Minorities/Females/Veterans/Disabled. VEVRRA Federal Contractor. LINK is an E-Verify employer. Accessibility for Applicants with Disabilities: If you need a reasonable accommodation for the online application process due to a disability please call View phone number on click.appcast.io. Please provide your contact information and details about the posted position of interest. Only inquiries regarding assistance for those who need accommodation with the online application process due to a disability will be returned.