Roadside Service Dispatcher

Roadside Service DispatcherAt GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide.As a Roadside Service Dispatcher, you'll reassure customers and offer solutions when they need us the most. You will guide policyholders through their coverage and steps to get back on the road safely.What Makes This Opportunity Exciting?Compensation & Incentives:Starting Salary: $18.00 per hour/$36,270 annuallyDifferentials: +10% for evening shifts; +20% for weekends.Benefits: Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts and more). Accrue Paid Time Off immediately, plus 13 paid holidays annually (8 fixed, 5 floating). 401(k) with up to 6% match, vested immediately. GEICO Strive, upfront tuition assistance program (up to $5,250 annually).Professional Growth: Licensing and continuing education at no cost, including hundreds of eLearning courses to enhance your skills.Workplace Flexibility: Complete in-office training, then opportunity to work 80% on-site and 20% off-site. Enjoy GEICO Flex, additional weeks annually to work off-site, meeting location and work guidelines.Office Location: 3050 South Martin Luther King Jr Way, Tucson, AZ 85713. This role is currently an in-office positionHow You'll Make a DifferenceCustomer Interaction: Manage incoming calls and support glass claims, locksmith services, and tow truck requests.Problem Resolution: Resolve customer concerns ensuring a positive experience.Meaningful Impact: Drive customer satisfaction through meaningful interactions.What We're Looking For:Experience: Customer-facing experience preferred.Education: High School Diploma or GED required; College degree preferred.Strong customer service, interpersonal, problem-solving, and empathy skills.Adaptable, detail-oriented, and able to prioritize and multitask across platforms.Experienced in high-volume call centers with KPIs and measurable goals (preferred)Available to work evenings, weekends, and holidays.The GEICO Pledge:Great Company: Protecting customers through life's twists and turns with innovation and integrity.Great Careers: Personalized development programs, mentorship, and certification assistance.Great Culture: Inclusive and collaborative culture rooted in shared success.Great Rewards: Competitive pay, benefits, and flexibility to support your well-being and future.