Business Analysis & Operations Lead Senior Associate, Consumer Bank Marketing

Becoming a Customer Business Analysis & Operations Lead

The Becoming a Customer team is responsible for driving seamless, innovative and personalized omni-channel shopping, offers and account opening experiences for Consumer Bank Marketing. We are seeking a strategic marketing professional to lead customer journey strategy from awareness and conversion through onboarding and deepening. This role will play a critical part in uncovering actionable insights, and translating them into data-driven marketing strategies that drive conversion, activation and retention.

As the Becoming a Customer Business Analysis & Operations Lead in Consumer Bank Marketing, you will play a critical role in supporting the Head of Becoming a Customer in both day-to-day business operations and strategic initiatives. You will manage a diverse book of work, lead the development of executive agendas and materials, manage our product portfolio and foster cross-functional relationships to ensure controlled execution of marketing and product initiatives. This role offers significant visibility to senior leaders and opportunities for impactful contributions and professional growth.

Job responsibilities

• Support planning and execution of key priorities and business activities; help prioritize, implement, and measure business goals and targets
• Support portfolio management and drive delivery, reporting and progress against business objectives for Becoming a Customer products
• Facilitate cross-product prioritization, sequencing, and trade-off discussions within Becoming a Customer and across co-suppliers
• Lead development of executive agendas and materials for key meetings; ensure effective representation in business reviews, cross-LOB forums, and CMO/CEO updates
• Create effective meeting materials and build executive-level presentation skills
• Drive team engagement by planning and executing team meetings and offsites
• Drive consistent cross-functional operating rhythms and ensure clear, aligned communication with stakeholders
• Enable operational efficiencies through strong organization and identification of process improvements
• Execute a range of projects independently—from quick-turn requests to larger initiatives—responding to team and stakeholder inquiries in a timely manner
• Build and maintain relationships with Finance, Data & Analytics, Tech, Architecture, Design, Communications, and HR to drive business outcomes and controlled execution

Required qualifications, capabilities and skills:

• Strong project management, strategic thinking, and cross-team collaboration skills
• Excellent communication, presentation, and interpersonal communications skills with strong ability to develop and maintain relationships
• Strong analytical, problem-solving, and strategic planning skills
• Comfortable working in a highly matrixed organization and driving alignment across teams
• Strong interpersonal and influencing skills; ability to interact with colleagues at all levels and achieve goals without direct control over resources
• Ability to manage multiple initiatives simultaneously under tight deadlines
• Comfortable operating in an environment with shifting priorities and ambiguity
• Excellent written and verbal communication and presentation skills
• Builds strong partnerships and is recognized as a collaborative team player
• 3+ years of experience managing projects in a marketing, product or adjacent environment

Preferred qualifications, capabilities and skills:

• Experience with business analysis, operations and/or business management
• Is a fantastic partner who exemplifies strong collaboration
• Is highly curious and never settles for good enough
• Is data driven and analytical, while also being a creative thinker
• Is vigorous and thorough in their management of details
• Constantly pushes boundaries of "what could be" to drive innovation
• Able to balance strategic, big-picture thinking with deep dives into details when needed

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.