Applications Specialist : Hybrid 8a-5p EST Monday - Friday

Job Description

Job Description

At Prism Medical Products, we're not just offering jobs, we're building careers!

As part of our dynamic team, you'll be empowered to make a meaningful impact every day. Whether you're on the frontlines of patient care, operations, or support services, you'll play a vital role in delivering the innovative and patient-centered solutions that define Prism CARE Solutions.

We're searching for motivated individuals to elevate our expertise, support our mission, and help deliver outstanding results. Join us to thrive in a fast-paced, collaborative environment that values growth, collaboration, innovation, and delivering an exceptional client experience. If you're ready for a fulfilling, long-term career that makes a real difference, we'd love to hear from you!

Prism CARES for Our Employees!

We don't just say it, we show it. Prism CARES represents our commitment to combining access, resources, and expertise to support our employees while they support our patients and providers.

C - Cultivating growth and balance: We empower personal and professional development through comprehensive health benefits, generous paid time off, and a commitment to work-life harmony.

A - Access to industry-leading benefits: From 401(k) matching and tuition assistance to company-paid holidays and employee engagement events, we offer the tools and perks you need to succeed.

R - Resources for success: With tailored coaching, professional development programs, and training opportunities, we're committed to helping you achieve your goals.

E - Expertise and support: You'll benefit from unmatched onboarding, advanced learning resources, and insights developed from real-world experience.

A Day in the Life of an Application Support Specialist

• Serves as the primary point of contact for users experiencing application-related issues, providing timely and professional support.
• Troubleshoots software, system, and user-access issues, identifying root causes and implementing effective solutions.
• Monitors support requests and manages tickets through resolution while maintaining established service level expectations.
• Assists with application configuration, testing, upgrades, and implementations to ensure optimal system performance.
• Collaborates with internal departments and third-party vendors to investigate and resolve technical issues.
• Documents support activities, troubleshooting steps, system changes, and resolutions accurately within designated systems.
• Provides end-user training and guidance on software functionality, best practices, and new system enhancements.
• Maintains user accounts, security access, and permissions in accordance with company policies and compliance requirements.
• Assists in identifying opportunities for process improvement and system optimization to enhance operational efficiency.
• Creates and updates user guides, knowledge base articles, and support documentation.
• Escalates complex issues as necessary while maintaining ownership and communication throughout the resolution process.
• Supports software testing efforts for new releases, upgrades, and enhancements to ensure systems function as intended.
• Demonstrates exceptional customer service by effectively communicating with employees, patients, providers, and business partners.
• Promotes a positive team environment through collaboration, communication, and a commitment to continuous improvement.
• Adheres to all company policies and procedures related to employment, safety, security, privacy, and compliance. Reports any concerns of non-compliance immediately to management.
• Performs other duties and special projects as assigned by management.