Product Management Director - Salesforce Success Plans

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Job Category

Product

Job Details

About Salesforce

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Job Description: Product Management Director - Salesforce Success Plans

About the Team
The Customer Success (CS) Success Plan product management organization is responsible for managing Salesforce’s Customer Success Plan offer portfolio (Standard, Premier, and Signature Success Plans) with which we enable our customers to realize value from their Salesforce technology investments. We work backward from the customer to address their needs across all customer segments (Small Business, Commercial, and Enterprise) and across all Salesforce products. The team is the “voice of the customer and market” to the rest of the CS organization and we work across all functions within CS and the Salesforce product organizations to continuously enhance the customer value and experience delivered by the Success Plans offer portfolio.

About the Role

We're looking for a Product Management Director to build, justify, and operationalize changes to our Success Plans offers. This senior individual contributor (IC) role owns the path from evidence to execution: grounding decisions in customer and stakeholder research, developing and presenting the business cases — financial modeling included — that earn senior leadership alignment, and then owning the operating discipline that keeps those offers accountable once they're live, including feedback loops, performance reporting, and V2MOM updates. You'll also keep a close eye on industry trends, the competitive landscape, and Salesforce's AI roadmap, translating what you see into concrete implications, and drive growth and adoption of the Success Plan offers in market.This senior IC role reports to the Vice President, Product Management for Salesforce Success Plans.

Ideal candidates have deep Salesforce platform knowledge, proven Product Management experience (ideally in Customer Success), a strong record of turning strategy into actionable roadmaps, and the ability to influence senior stakeholders without direct authority.

What You'll Do

• Conduct customer and stakeholder research to understand needs, analyze feedback, and drive innovation.
• Act as a thought leader and craft clear, concise and unbiased point of view documents on necessary changes to features, the portfolio, and the go-to-market (GTM) model.
• Develop and present business cases for new offers or enhancements, including financial modeling, and secure senior leadership alignment.
• Drive growth and adoption of the Success Plan offers
• Own the operating rhythm behind the offer: feedback loops, offer performance reporting, and V2MOM updates, so the team stays accountable to its goals.
• Stay ahead of industry trends, the competitive landscape, and Salesforce's own AI roadmap so you can proactively flag implications to Success Plans

Ideal Candidate Profile

• Deep Salesforce Knowledge: You have a strong working knowledge of Salesforce products and a keen understanding of how enterprise software companies go to market.
• A First-Principles Thinker: You don't just accept the status quo. You excel at breaking down ambiguous, complex business problems into their fundamental components and reassembling them into a coherent solution that is defensible with data.
• Connect the Dots: You excel at systems thinking and can anticipate the second and third-order effects of a strategic decision. You naturally see how a change in one part of the business impacts another.
• Proven Strategist: You have a background in management consulting, corporate strategy, or a product management role that was heavily focused on monetization and business strategy. You have a portfolio of work that demonstrates your ability to drive significant strategic change.
• Exceptional Communicator: You are a clear, concise writer and presenter. You can create the definitive document that persuades executives and aligns disparate teams on a complex issue.
• Problem-Solver at Heart: You are not content to simply identify problems; you are driven to design the solution and see it through.

Minimum Qualifications

• Bachelor’s degree in Business Administration, Management or Strategy, or a related field (or equivalent practical experience)
• 10+ years of product management experience, including packaging/pricing of B2B SaaS support, success, or services offerings
• Track record owning a product line end-to-end — strategy, roadmap, GTM enablement, and post-launch iteration
• Strong cross-functional influence skills — comfortable driving alignment across Sales, CS, and Marketing without direct reporting lines
• Experience with subscription/tiered pricing models and customer retention/adoption metrics
• Familiarity with how AI and agentic technologies (e.g., Agentforce) are changing customer adoption, enablement, and support needs — and how that translates into offer GTM decisions

Preferred Requirements

• M.B.A.
• Experience building or evolving offers/programs tied to AI-driven products, including how to measure and support customer success with agentic or generative AI capabilities

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $197,300 - $313,700 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $237,700 - $344,700 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.