Social Service Specialist

Home Delivered Meal Client Support Specialist

Assess and support home delivered meal clients (existing and newly referred) under the Title III Older American's Act. The work in this position takes place primarily on the phone or in the client's home.

The following description is a general representation of the key duties and responsibilities of the position.

• Performs assessments to determine initial and ongoing eligibility for Title III home delivered meals.
• Coordinates appropriate referrals and resources for clients through phone or in-home visits examples are benefits counseling (medical insurance claims, social security, SSI, Food Stamps, Medicaid), in home assistance, transportation, etc.
• Maintains an active and comprehensive understanding of the spectrum of Home and Community Based Services (HCBS) that Benjamin Rose has to offer, as well as older adult services, programs and resources available in the community.
• Performs necessary data entry into client management software databases for reporting of services provided and reimbursement purposes.
• Participates, as needed, in ongoing case conferences with home delivered meals staff, other Benjamin Rose program staff, affiliated agencies and client and caregivers.
• Provides information and referral to Benjamin Rose staff and other community agency personnel.
• Manages external referral platforms.

Other functions and responsibilities:

• Responsible for all documentation related to clients received services.
• Works closely with home delivered meals staff to ensure needs of active and future clients are being met.
• Develops and maintains a network with other community resources.
• Other duties as assigned.

Requirements:

The requirements listed below are representative of the knowledge, skills and abilities required for the position.

• Bachelor's degree in social work or related field.
• Must have excellent verbal, written and electronic communication skills.
• Demonstrated proficiency in use of computer programs (Microsoft Outlook and Office).
• Demonstrated proficiency in database management.
• Strong planning and organization skills.
• Must have a current and valid Ohio driver's license and automobile insurance or reliable transportation services for home-based assessments.
• Attention to detail and accuracy are essential.
• Ability to prioritize work and consistently meet deadlines, and to work as a team player with all departments.

Previous experience that is necessary to qualify for this position:

• Minimum 3 years' experience in social work, counseling or related field.

Essential physical demands and working environment:

(The physical demands and work environment described below are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.)

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

• While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, keyboard and telephone.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Light to moderate lifting is required, up to 20 pounds.
• Ability to uphold the stress of traveling.
• Regular, predictable attendance is required.
• Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
• Ability to work in a confined area.
• Ability to sit at a computer terminal for an extended period of time.
• Work environment is stressful at times.