Convention Services Manager

Join the team at Hershey Lodge, an award-winning resort best known for being warm, welcoming, and distinctly Hershey. Offering 665 guest rooms and 100,000 square feet of function space, Hershey Lodge provides convenience and comfort for families and guests of all ages. We hope you'll enjoy the sweet hospitality and iconic chocolate details around every corner. This position is responsible for planning, coordinating, and overseeing the execution of group bookings, special events, and catering. This position reports to the Assistant Director of Convention Services of Hershey Lodge. As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more! Job Duties Work with clients to understand needs and coordinate and develop program details; collaborate with operating departments to create special activities, menus, services, set-ups, AV, etc.* Conduct planning visits with clients via in person and/or by phone. Anticipate group needs,* Produce and maintain accounts in Amadeus; Prepare comprehensive group resumes. Outlining details of functions on banquet event orders and floor plans.* Review group programs turned over by the sales team for opportunities to up-sell food and beverage, AV, room rental, etc* Coordinate the collective efforts of all departments involved in the execution of the event; Monitoring financial performance of group events* Chair service meetings; Participates in the Manager on Duty program. Perform other duties as assigned. Qualifications Minimum of 2 years of related experience. Industry Experience - Hospitality/Tourism Bachelor’s degree - Hospitality Management Relevant work experience can be substituted for education - 6 years Post-employment: RAMP Certification Knowledge, Skills, and Abilities Proven employee/guest relations, communication, problem solving, and organization skills. Keyboarding skills and PC familiarity. Excellent reading, writing, and oral proficiency in the English language. The ability to interact in a friendly yet unobtrusive manner with all guests and instill such virtue in staff. Must embody the Hershey Entertainment & Resorts company core values (Devoted to the Legacy, Selfless Spirit of Service, Team Focused, Respectful of Others) Job Demands Reaching Forward Occasional (Reaching Overhead Occasional ( Finger Dexterity Frequent (34-66%) Hand/Eye Coordination Frequent (34-66%) Sitting Constant (>67%) Standing Frequent (34-66%) Walking Frequent (34-66%) This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices). This job regularly requires verbal communication of detailed information to others either by phone or in person. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Hershey Entertainment and Resorts is an Equal Opportunity Employer #J-18808-Ljbffr