Customer Service Representative (CSR) St Augustine, FL

Customer Service Representative

Come join the Lee & Cates Glass team which has been family owned and operated for the past 95 years. As a Customer Service Representative (CSR) you will be the primary customer contact for the sale and service of residential glass products and services. You will work closely scheduling and quoting the glass installation trade by working with our experience glass installation technicians.

Primary Role of a Customer Service Representative

• Representative of Lee & Cates Glass "front-line" contact with the customer.
• Provide knowledgeable information on our products and services to our customers.
• Order entry of work orders, purchase orders, and invoices.
• Quote follow-up.
• Scheduling of jobs.
• Collections.
• Problem-resolution.
• Salesperson

Founded in 1926, Lee & Cates Glass is a family-owned and operated company that is guided by God and employs conservative and ethical business practices. EXPERT SERVICE. DECADES OF EXPERIENCE. Lee and Cates Glass, Inc. is one of the largest independent glass companies in the southeast corner of the United States. We believe that well-trained, professional employees are our most valuable business assets. We are committed to exceeding our customers' expectations, and we are dedicated to building long-term relationships with those we serve. Below is a summary of the type of work we perform each day.

Custom Shower and Tub Enclosures Storefronts and Commercial Contract Glazing Insulated Glass replacement for Commercial and Residential windows Commercial Glass Services Mirrors Plate Glass

Patio Doors Full-time (not remote), benefit plans available, Paid vacation and holidays, 401k and match (after 1 year) Pay based on experience

Compensation: $18.00 - $23.00 per hour

Lee & Cates Glass was founded in Downtown Jacksonville, Florida in 1926 by brothers-in-law Thomas D. Lee Sr. and Raymond H. Cates to service the burgeoning auto glass industry. The company has since grown into a full-service glass company with service locations throughout Northeast Florida and Southeast Georgia as well as a dedicated regional commercial construction division based out of Jacksonville.

Lee & Cates Glass is still family-owned and is led by fourth-generation President Thomas Lee IV who runs the company with the same vision, ethics and principals of the founders. Many other second, third, and even fourth generation family members can be found throughout the company, helping achieve the company mission To be a City on a Hill and delivering on the promise to customers that with Lee & Cates Glass, you're going to see a BIG difference!