Reservations Agent
HHM Hotels
Job Description
Job Description
Overview
Opportunity: Reservations Agent
Respond to telephone, email, internet inquiries, and employ sales techniques in order to secure and process reservations for guest accommodations in accordance with established guest service and sustainability standards.
Potential Career Path
Reservations Manager – Front Office Supervisor – Front Office Manager
Essential Job Functions
- Answer the telephone and greet prospective guests in a friendly manner. Respond to callers’ inquiries and requests.
- Respond to email and internet inquiries promptly and accurately.
- Provide accurate information regarding availability, accommodation types, transportation to and from hotel, room rates, and hotel amenities.
- Assign reservations based on guest preferences and availability; provide confirmation number.
- Input and retrieve data using the computer reservation system utilizing codes for efficiency.
- Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc.
- Communicate applicable deposit and guarantee policies as requested.
- Handle complaints in a tactful manner and negotiate resolutions such as alternative accommodations when hotel is sold out.
- Promote hotel and brand-specific marketing programs.
- Follow sustainability guidelines and practices.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Position Requirements
- High school Diploma or equivalent.
- Previous customer service experience preferred.
HHM Hotels Benefits and Perks
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Daily Pay
- Free Basic Life Insurance
- 24/7 access to TELUS Health, a confidential work-life resource.
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Work Environment and Context
- Work schedule varies and may include working on holidays and weekends.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Vacancy posted 12 days ago
Similar jobs that could be interesting for youBased on the Reservations Agent in El Paso, TX vacancy
- ...Reservationist MV Transportation is seeking a Reservationist to accept trip reservations from eligible passengers, collecting all necessary data required to schedule trips accordingly. Job Responsibilities: Answer passenger calls collecting all necessary trip...SuggestedWork at officeLocal area
- ...Join our growing team as a United Airlines Reservations Representative (Remote) to handle bookings and inquiries from travelers. Stay adaptable to meet changing priorities and business needs. Interact with customers and colleagues in a professional manner. Perks include...SuggestedRemote jobFlexible hours
- About the job Remote Honeymoon Specialist Job Title: Remote Honeymoon Specialist Location: Remote (Work from Anywhere) About the Role: We're seeking detail-oriented, passionate individuals who love romance, travel, and helping couples create unforgettable experiences. ...SuggestedRemote workFlexible hours
TK Travel and Events
El Paso, TX1 day ago - Destinationknot is seeking a Travel Support Specialist to assist with client communications, itinerary updates, and travel issue resolution. The role focuses on providing white-glove service and real-time problem solving for travel-related inquiries. You will respond to...SuggestedRemote workFlexible hours
Destinationknot
El Paso, TX1 day ago - About the job Travel Representative About the job Travel customer representative As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home...SuggestedImmediate startRemote workFlexible hours
Archer Travel Service, Inc
El Paso, TX3 days ago - ...skills. Requirements: Successful history as a front desk agent or related hospitality experience. Task-driven individual.... ...PM shifts. Responsibilities: Check-in & Check-out guest reservations. Accommodate guest requests. Handling cash payments....Full timePart timeNight shiftAfternoon shift
Marriott El Paso
El Paso, TX17 days ago - Valid8 Financial, Inc. seeks a General Clerk III to support Army Guidance Counselors at various MEPS sites. The role involves tracking enlistment and medical-processing records, maintaining applicant files, and coordinating with military and civilian personnel. The ideal...Work at office
- ...front office computer system and night audit program daily (if applicable). Complete the rebuild of the front office system, reservation and other related computer maintenance (if applicable). Understand, know and follow management company's accounting and credit...Immediate startNight shift
- Night Auditor Job Duties: Welcome guests in a warm and friendly manner overnight. Ascertains guests' lodging, purchasing needs. Assists guests and owners in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary. Registers...Shift workNight shift
$43k - $75k
...Remote Travel Agent (Flexible Schedule - Long-Term Growth Potential) This role is best suited for individuals who are serious about building long-term skills and client relationships within the travel industry. We are seeking motivated individuals to train as Remote...Remote jobHourly payFlexible hours- ...of front office computer system and night audit program daily (if applicable). Complete the rebuild of the front office system, reservation and other related computer maintenance (if applicable). Understand, know and follow management company's accounting and credit policies...Immediate startNight shift
- ...revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties. Front Office Supervisor/Accounts Payable or Receivable Clerk Front Office Manager Perform bookkeeping...Daily paidFull timePart timeNight shiftWeekend work
$27.5k
Job Description Job Description This is a position for a bilingual office assistant to provide administrative support in the office. This is not a remote position. Responsible for responding to customers' questions in a friendly and timely manner and implementing office...Work at officeHome Insurance Agency
El Paso, TX4 days ago- An established pediatric dental office is looking for Dental Assistants who are available to start immediately. We are seeking a candidate that is willing to work a part-time or full-time schedule, between Monday - Saturday. This job has friendly co-workers and great...Full timePart timeWork at officeImmediate start
TradeJobsWorkforce
El Paso, TX5 days ago - Job Description Job Description ✨ Office Assistant – Bilingual (English/Spanish) **READ BEFORE APPLYING TO ENSURE THIS IS A GOOD FIT** Outpatient Pediatric & Adult Speech Therapy Clinic | El Paso, TX We are a small, fast-paced speech therapy clinic looking for...Work at officeImmediate startShift workWeekend work3 days per week
El Paso Speech & Language Service Excellence
El Paso, TX12 days ago - Job Description Job Description Overview: Job Summary We are seeking a dependable, organized, and professional Bilingual Office Assistant to support multiple departments at our Sunland Park client location. This position is ideal for someone who communicates ...Weekly payFull timeWork at office
Onin Staffing
Sunland Park, NM3 days ago - Office Administrator Job Duties: Supports company operations by maintaining office systems and supervising staff.Maintains office services by organizing office operations and procedures, preparing payroll, controlling correspondence, designing filing systems, reviewing...Work at office
$17.84 - $21.4 per hour
Job Responsibilities Receive telephone calls, determine where to route calls, transfer to appropriate personnel, and take messages. Type correspondence and reports from prepared copies for campus staff. Assist with the typing, filing, copying, and data entry. May receipt...Hourly payWork at office- Location: Various CONUS Military Entrance Processing Station (MEPS) sites Position Type: Full-Time Work Schedule: Generally Monday-Friday, 0800-1700 local time; schedule may vary based on MEPS requirements Position Summary The General Clerk III provides administrative...Civilian ContractorFull timeFor contractorsWork at officeLocal areaMonday to Friday
- ...in Delta, AL. The role combines hotel bookkeeping and front desk duties during the night shift, including check-ins, check-outs, reservations, and switchboard operation. You will audit daily guest ledgers, balance entries, prepare deposits, and update the reservations...Night shift
- ...and ensure timely corrective actions. You will back up the front office system nightly, maintain hotel accounting procedures, and support check-ins, check-outs, reservations, and PBX tasks with a courteous, professional approach. #J-18808-Ljbffr Remington HospitalityNight shift
- ...combines nightly front desk duties with essential accounting and bookkeeping tasks. The Night Auditor balances guest ledgers, updates reservations, handles deposits, and supports management with administrative functions. Strong computer skills, attention to detail, and good...Full timeNight shift
- ...-ins and check-outs accurately and efficiently. Answer phone calls, emails, and guest inquiries. Make, modify, and cancel reservations. Handle guest requests, concerns, and complaints promptly and professionally. Process payments and maintain accurate guest...Local areaFlexible hoursAfternoon shift
RAI Management & Hospitality
El Paso, TX2 days ago - Receptionist - Auto Dealership As our new receptionist, you will be the voice and face of our dealership. So we need someone with a winning attitude and a professional appearance. While we prefer someone with experience, candidates with great potential will also be...
Charlie Clark Auto Group
El Paso, TX4 days ago $20 - $28 per hour
Aesthetic Coordinator Beauty, redefined. At NAKED MD, our approach is honest, intentional, and within reach no fluff, no filters, just lavish experiences made accessible to anyone who desires them. Through a minimalistic, personalized approach, we're not just redefining...Full time- We are seeking a friendly, organized, and professional Receptionist to be the first point of contact for our automotive dealership. The ideal candidate will create a welcoming environment for customers, handle incoming calls efficiently, and support daily front-desk ...Work at office
Charlie Clark Auto Group
El Paso, TX4 days ago $12 per hour
Receptionist As a receptionist you will be responsible for providing professional, courteous and exceptional service to all customers. The front desk receptionist plays a key role in maintaining the store reputation and image. Greet and assist customers who enter...Hourly payFull timeRelocationShift workNorth Freeway Hyundai
El Paso, TX3 days ago- As a Airport Operations Assistant, you will be responsible for supporting airport operations and passenger services, including: assist passengers with check-in and boarding processes. respond to customer inquiries via phone & email. handle baggage and coordinate with baggage...
TradeJobsWorkforce
El Paso, TX1 day ago $46.21k - $68.39k
Salary : $46,211.15 - $68,392.50 Annually Location : Various Locations within the City of El Paso, TX Job Type: Civil Service Job Number: 17640-0826 Department: PARKS -LAND MANAGMENT Opening Date: 08/27/2026 Closing Date: 9/1/2026 11:59 PM Mountain...16 hoursFull timeTemporary workPart timeFor contractorsWork experience placementImmediate startTrial periodFlexible hoursCity of El Paso, TX
El Paso, TX4 days ago- Operations Assistant, Casual The Operations Assistant, Casual performs a combination of clerical duties that require knowledge and application of various work methods and procedures. Responsibilities Other duties and projects, as assigned Receive and issues...Hourly payWeekly payPart timeCasual workWork at officeShift workNight shiftWeekend work
ArcBest
El Paso, TX5 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Reservations Agent. Be the first to apply!
