Assistant Guest Services Manager

Assistant Guest Services ManagerThe Assistant Guest Services Manager plays a key role in creating exceptional guest experiences throughout every stage of the guest journey, from pre-arrival through post-departure. This position leads the Guest Services operation, including Valet and Garage services, while ensuring seamless arrivals, departures, and personalized service that reflects Four Seasons standards. This role is part of the Front Office and Guest Services team and reports to the Director of Rooms.What You Will DoLead the Guest Services team to deliver exceptional and personalized guest experiences.Respond to guest requests, concerns, and special arrangements with professionalism and urgency.Create memorable guest interactions through thoughtful recommendations and service recovery.Oversee Valet and Garage operations, ensuring efficiency, guest satisfaction, and adherence to operational standards.Monitor departmental expenses and performance, including understanding and managing departmental financial results.Manage guest luggage storage and related arrival and departure logistics.Partner with Front Office, Housekeeping, Concierge, and other departments to ensure a seamless guest experience.Coach, develop, and support team members while fostering a culture of service excellence.What You Bring3+ years of leadership experience in a luxury hotel or hospitality environment.Strong communication, organization, and problem-solving skills.Proven ability to lead teams and build positive working relationships.Proficiency with Microsoft Office applications, including Excel and Word.Experience with Opera or a comparable property management system is preferred.What We OfferCompetitive wages and comprehensive benefits packageExcellent training, development, and career growth opportunities within the organizationComplimentary room nights at Four Seasons properties worldwideComplimentary meals during shiftsUniforms and dry cleaning providedDiscountedMedical, Dental, and Vision coverageParking and Septa accessCity Fitness membershipSchedule & HoursFull-time availabilityHours may include mornings, evenings, weekends, and holidays based on business needsCandidates must have valid work authorization for the U.S.Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.Don't miss this opportunity to be part of our award-winning team, while developing your career with the world's leading luxury hotel company! We look forward to receiving your application!Four Seasons Hotel Philadelphia is committed to diversity and inclusion in the workplace.Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.