IT Support Specialist

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's \"World's best companies 2024\" ranking. Safran Aerosystems is one of the world leaders in aviation systems dedicated to aircraft and helicopter safety, as well as fluid and fuel management. The company is a key player in the field of flight safety (oxygen, evacuation, floatation) and participates in the decarbonization of aviation through enabling sustainable alternative fuels and new engine architectures. It has 5,200 employees in 7 countries. Do you want to contribute to the design of equipment that helps save lives? Are you looking for a varied role in a demanding environment within a human-sized team? Safran Aerosystems (SAO) designs high-technology solutions that enhance aircraft performance and flight safety. As the world leader in emergency evacuation systems and crew oxygen systems, Safran Aerosystems is also a major player in fuel and fluid systems. You will join the Evacuation Systems Business Unit (SEV), part of the DASY Division, a world leader in the design, manufacturing, and maintenance of evacuation slides, life rafts, and life vests for aircraft, as well as flotation systems for helicopters. Main Missions Facility Wide Technical Support: Provide support for hardware, software, and network issues across multiple buildings, responding to tickets and on site requests. This includes troubleshooting and resolving issues with PCs, industrial workstations, label printers, scanners, A/V equipment and other equipment used on manufacturing lines to help minimize downtime. Systems Administration: Assist with managing user accounts, permissions, and device configurations in Windows environments; support user Microsoft 365 concerns, Active Directory, and other business systems. Network Assistance: Help maintain wired and wireless networks across campus, including basic troubleshooting of switches, access points, and connectivity between buildings alongside senior staff being their remote eyes/ears. Hardware Deployment & Tracking: Set up, configure, and maintain desktops, laptops, mobile devices, and shared equipment; keep asset inventories up to date. Operational Technology Support: Work with maintenance and engineering teams to support devices and systems that interface with machinery and automation equipment. Security & Compliance: Follow cybersecurity best practices, manage patching and endpoint protection, and support facility IT security requirements. Documentation: Maintain clear documentation for equipment, procedures, and network layouts to support consistency and knowledge sharing. Qualifications We are seeking an IT Specialist who combines strong technical expertise with a service-oriented mindset, capable of supporting and maintaining a reliable, secure IT environment. You bring at least 3 years of professional experience in IT support or system administration, along with a degree in Computer Science or a related field (preferred). A solid understanding of Windows 10/11 environments and day-to-day system administration. Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN). Hands-on experience with Microsoft 365, Active Directory, and mobile device management. The ability to troubleshoot and resolve hardware and software issues efficiently, ensuring minimal disruption to users. A good grasp of cybersecurity best practices, with a proactive approach to protecting systems and data. Excellent communication and customer service skills, allowing you to support users effectively at all levels. Strong organizational skills, with the ability to manage multiple priorities in a fast-paced environment. Beyond your technical capabilities, you are recognized for your reliability, responsiveness, and ability to deliver high-quality IT support. On-site Requirements Occasional travel to the Mississippi facility (quarterly or as needed). Work in both office and manufacturing environments, with moderate noise and specific safety requirements (e.g., eye protection). The ability to sit and work at a computer for extended periods, as well as lift and move IT equipment up to 50 lbs. Preferred Qualifications Experience with ticketing systems such as ServiceNow. Familiarity with IT infrastructure components (switches, firewalls, access points, UPS, cabling). Relevant certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications. #J-18808-Ljbffr