Delivery Manager

Job TitleCloud Managed Services (CMS) Delivery ManagerJob DescriptionAt Publicis Groupe, cloud computing continues to allow us to modernize and consolidate IT infrastructure, automate workloads, pursue next-generation innovation, and migrate workloads to the cloud. To continue this transformation, we're seeking an experienced Delivery Manager. A Cloud Managed Services (CMS) Delivery Manager is a leader. They are someone with commitment, determination, and passion for what they do. They must have the ability to mentor their team through the guiding principles of ReSources IT; Accountability, Excellence, Integrity, Openness, Respect and Trust. This role is a Global role which requires you to meet during different time zones, navigate conflicting schedules, and occasionally be flexible on work hours. This role requires a results driven individual, one who will meet business critical timelines, be able to deliver agreed upon solutions, and lead a technical team through the entire project. From initial discovery calls, managing contract execution, project implementation, transitioning the project to support, and finally renewing contracts. This person will often meet with customers, management, and occasionally C-Level clients to deliver cloud solutions to meet critical business needs.ResponsibilitiesOversight and management of client engagement for the big three Cloud providers, Amazon Web Services, Google Cloud Platform, and Microsoft Azure.A high level of communication skills both written and verbalExecute Intra Company Agreements (ICA) contracts.Manage agency expectations for project delivery.Prepare, deliver, and discuss a quarterly service review with clients.Work closely with the Azure / AWS / GCP architects, team leads, implementation, and support staff to ensure appropriate problem resolution.Work closely with the Finance team to obtain and track financial approvals for cloud spend.QualificationsBachelor's degree in Computer Science, Information Systems, or a closely related fieldA solid understanding of Cloud Technologies, Azure / AWS / GCP Certifications preferredProject Management Experience, PMI certification a plus.Minimum 10 years of IT-related experienceMinimum 5 years IT management experienceExperience managing IT-specific projects.Working experience with ITIL best practicesExperience managing an IT operations/support team preferredExperience managing an IT budget preferredIT Technical Certification (i.e., MCSE, CNE, CCNP, CCSE) preferredExperience writing technical documentationWorking experience in negotiating and maintaining SLA/SLM structureWorking experience analyzing and reviewing SLAs* Visa sponsorship is not available for this role including H1B, OPT EAD etc. *