Technical Delivery Manager

Senior Technical Delivery Manager (TDM)Our client is seeking a motivated, customer-oriented Senior Technical Delivery Manager (TDM) to lead onsite technical service delivery and team execution for a mission-critical military environment. The TDM will have primary delivery responsibility for enterprise network operations and related infrastructure services, while coordinating with systems, cloud, cybersecurity, application, and data teams to meet defined service levels and customer expectations. The ecosystem consists of geographically distributed nodes and users connected through a Cisco WAN, accessing multiple software applications running on AWS-native cloud infrastructure. The ideal candidate is a hands-on delivery leader that is verbally articulate, has exceptional writing skills, has strong enterprise networking and infrastructure experience, sound knowledge of operations and maintenance, incident and change management, and RMF-based security compliance, along with proven people leadership, service delivery management, and stakeholder communication skills. The candidate must also be able to help technical and mission teams move approved AI capabilities from concept and pilot activities into secure, supportable operational use.Key ResponsibilitiesTechnical Delivery and Service OwnershipTeam Leadership and Workforce ManagementOutage Response, Incident Coordination, and Continuity SupportRequired QualificationsBachelor's degree in computer science, Cybersecurity, Information Technology, or a related discipline; equivalent experience may be considered.Active SECRET ClearanceMinimum of eight (8) years of progressively responsible enterprise IT experience, encompassing enterprise network operations, systems administration, cloud services, cybersecurity, software delivery, or data center operations.At least five (5) years leading technical delivery or operations teams.Demonstrated experience managing technical service delivery, operational priorities, risk, incidents, changes, and customer communications using strong analytical, organizational, and problem-solving skills in a mission-focused environment.Experience coordinating technology pilots, AI adoption, automation, analytics, or digital transformation initiatives, including requirements development, use case identification, feasibility assessment, stakeholder alignment, implementation planning, transition to operations, and adoption tracking.Current DoD 8140 / DoD 8570-aligned cybersecurity certification such as Security+ CE, CISM, CISSP, CAP, CASP+ CE, GSLC, or CCISO.Desired QualificationsAdvanced service management or project delivery certification such as ITIL v4 Managing Professional, ITIL v4 Practice Manager, PMP, PMI-ACP, Certified ScrumMaster, SAFe, or equivalent.Experience supporting DoD, federal, or similarly regulated mission environments.Experience coordinating outage response, disaster recovery, continuity operations, and incident response procedures.Experience with enterprise servers, Windows and UNIX/Linux operating systems, Microsoft SQL or other database platforms, SharePoint, VMware, ESXi, storage area networks, endpoint platforms, scripting, and software applications.Advanced technical or cybersecurity certifications such as CISSP, CISM, CASP+CE, CCNA, CCNP, CCIE, CCDE, Microsoft Certified: Azure Administrator / Azure Solutions Architect, VMware VCP, Red Hat certification, or equivalent credentials.AWS certification such as AWS Certified Cloud Practitioner, AWS Certified SysOps Administrator – Associate, AWS Certified Solutions Architect – Associate, AWS Certified Advanced Networking – Specialty, or equivalent cloud credential.Familiarity with responsible AI practices, AI governance, data protection, model risk considerations, user training, change management, and measurement of value from AI-enabled capabilities.