Senior Collections Specialist

Job Title: Senior Collections Specialist

Job Description

The Senior Collections Specialist manages a high-volume portfolio of commercial accounts, drives timely resolution of complex receivables issues, and supports the broader finance organization through advanced reporting, reconciliations, and cross-functional collaboration. This role requires strong analytical skills, expert-level Excel capabilities, and the ability to negotiate effectively with large enterprise clients while maintaining positive business relationships.

Responsibilities

• Manage a portfolio of approximately 100125 business-to-business accounts, ensuring timely collection and resolution of outstanding balances.
• Collaborate closely with the cash application team and other internal departments to resolve payment issues and support accurate posting of customer payments.
• Research accounts to identify and resolve discrepancies, including short payments, misapplications, and other billing or payment variances.
• Generate monthly reconciliation reports to provide clear visibility into account status, variances, and resolution activities.
• Update complex Excel reports on a daily basis, ensuring data accuracy and providing management with timely and relevant information.
• Assist the team lead in reviewing daily work assignments, re-prioritizing tasks, and reallocating workload to ensure all activities are completed on time.
• Support periodic third-party audits by preparing and providing detailed supporting documentation and explanations as needed.
• Conduct analytical research on aging reports and account histories to determine root causes of delinquencies and recommend appropriate collection strategies.
• Negotiate payment arrangements with all levels of clients accounts payable management, maintaining a professional, positive, and solutions-oriented approach.
• Deliver high-quality collections customer service, responding promptly and professionally to inquiries via phone and email.
• Maintain detailed, accurate records of all collection activities, communications, and resolutions in the appropriate systems.
• Perform additional ad hoc tasks and projects as assigned to support the collections, accounting, and finance functions.

Essential Skills

• 5+ years of business-to-business (commercial) collections experience managing large portfolios, including portfolios of $30M or more for enterprise-level or Fortune 500-type clients.
• Advanced Excel skills, including the ability to create and use Pivot Tables and VLOOKUP functions on a daily basis.
• Hands-on experience with a large ERP system such as SAP, Oracle, NetSuite, or Microsoft Dynamics.
• Strong accounts receivable and reconciliation experience, including the ability to clearly describe and execute reconciliation processes.
• Proven portfolio management skills with a focus on aging reports, prioritization, and timely resolution of outstanding items.
• Demonstrated negotiation skills, with the ability to secure payment commitments while preserving long-term customer relationships.
• Strong analytical research and resolution skills, with the ability to investigate and resolve complex account issues.
• Proficiency using email software and related tools to manage high volumes of customer and internal communication.
• Excellent verbal and written communication skills, with the ability to communicate clearly and professionally with internal and external stakeholders.
• High attention to detail and strong follow-through, ensuring issues are tracked to full resolution.
• Ability to work with minimal supervision, demonstrating strong organizational skills and personal accountability.

Additional Skills & Qualifications

• Bachelors degree in Accounting, Finance, Business, or a related field is preferred but not required.
• Experience working with large, complex customer organizations and their accounts payable departments.
• Strong interpersonal skills, with the ability to build effective working relationships across departments.
• Customer service experience within a collections or accounts receivable environment.
• Comfort working with complex Excel-based reporting and management dashboards.
• Experience supporting third-party audits by preparing and organizing documentation.

Work Environment

This role follows a hybrid work schedule. After hire, the position starts with approximately two weeks on-site, Monday through Friday, to support onboarding and training. Following this initial period, the standard schedule transitions to a hybrid model with three days on-site, typically Tuesday through Thursday, from 8:30 a.m. to 5:30 p.m. The work environment is professional and collaborative, with regular interaction across finance, cash application, and other internal teams. The role relies heavily on Excel, ERP systems, email, and other standard office technologies to manage portfolios, perform reconciliations, and generate reports.

This is a Contract position based out of Alpharetta, GA.

The pay range for this position is $28.00 - $31.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a Contract position based out of Alpharetta, GA.

This position is anticipated to close on Nov 13, 2026.

This is a fully onsite position in Alpharetta,GA.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.