Hotel Front Desk Attendant

Job Description

Job Description

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values. Compensation:

$15 hourly

• Greet guests and patrons to find out their room needs as well as the reason for their visit and manage the registration process
• Handle guest check-ins, check-outs, and payment processing with accuracy.
• Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift
• Take reservations over the telephone, through emails and in person, including groups
• Operate hotel switchboard, take calls and provide information and transfer calls

• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint
• Experience in hospitality or customer service is preferred but not required.
• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Strong customer service skills with a guest-focused approach.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our property's vision is to have a positive impact. We value relationships, reputation, and returns for all employees, not just owners.