Program Manager

Program Manager

This position involves overseeing the end-to-end management of complex customer programs within a global organization. The senior-level role requires a strategic mindset, strong leadership, and the ability to drive customer success and business growth through effective program delivery. The Program Manager will act as the primary point of contact for premium clients, ensuring technology adoption, stakeholder satisfaction, and achievement of organizational objectives.

Lead the planning, execution, and delivery of large-scale, multi-technology customer programs.

Serve as the primary CX point-of-contact, understanding client business and technical goals to develop tailored strategies.

Manage program scope, timelines, resources, and budgets; adjust plans to accommodate changing needs.

Establish and enforce program governance frameworks to facilitate decision-making and ensure accountability.

Communicate effectively with stakeholders across various regions, providing regular updates on program status, risks, and outcomes.

Monitor and mitigate program risks, addressing issues proactively to minimize impact on deliverables.

Collaborate with cross-functional teams—including project managers, engineers, and architects—to ensure seamless project integration and delivery.

Drive adoption of industry best practices and foster team development through training and mentorship.

Maintain strong relationships with senior management, providing strategic insights and progress reports.

Assess program impacts, identify improvement opportunities, and implement process enhancements to optimize performance and customer satisfaction.

Bachelor's degree with 12+ years of project/program management experience or Master's degree with 8+ years.

PMP certification required; Agile certification preferred.

Minimum of 5 years of customer-facing experience managing complex, multi-technology programs.

Proven ability to collaborate with external partners and customer teams.

Proficiency in program management tools such as Microsoft Project, Excel, Word, and PowerPoint.

Strong understanding of financial and performance reporting, risk management, and procurement processes.

Exceptional leadership, communication, and emotional intelligence skills.

Ability to work independently within a matrix organization, balancing multiple priorities and stakeholders.

Fluent verbal and written communication skills in English and the applicable local language.

$80.00 – $87.00 Hourly

This is an on-site position and requires the employee to work at the designated office location.

At GDH, we believe in the power of people and the importance of caring. Our culture statement, "We care about people," isn't just a tagline – it's the core of everything we do. GDH is a premier staffing and talent solutions company dedicated to helping businesses find the best talent and assisting job seekers in finding their dream jobs.

GDH, founded in 2001, has grown into a leader in providing staffing solutions across various industries. We specialize in IT across several sectors, connecting top talent with leading enterprises. As a Best of Staffing firm recognized for excellence in client, employee, talent, and women's services, we pride ourselves on our commitment to quality and service.

GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee's life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more! For more detailed information on benefits, please go to GDH's website under the tab for candidates.

GDH provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, ancestry, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable federal, state, and local laws. Applicants with disabilities who require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.