Communications Support Associate

Position Title: Communications Support Associate
Employment: Part-Time, Hourly, Non-Exempt (Up to 29 hours per week)
Location: Phoenix, AZ, On-site, Non-Remote
Travel: 5-10%
Start Date: ASAP

Turning Point USA is a 501(c)3 non-profit organization founded in 2012 by Charlie Kirk. The organization's mission is to identify, educate, train, and organize students to promote the principles of freedom, free markets, and limited government. Turning Point USA believes that every young person can be enlightened to true free market values. Since its founding, Turning Point USA has embarked on a mission to build the most organized, active, and powerful conservative grassroots activist network on high school and college campuses across the country. With a presence on over 3,500 campuses, Turning Point USA is the largest and fastest-growing youth organization in America.

JOB DESCRIPTION:

The Patriot Support Center at Turning Point USA serves as the organization's frontline hub for all inbound communication from Patriots across the country. We operate with precision, professionalism, and a commitment to excellence that reflects the values of Turning Point USA. The Patriot Support Center functions as the operational epicenter for real-time organizational needs-event questions, merchandise inquiries, donation updates, account corrections, ticketing issues, and general support.

Turning Point USA's Development department is seeking a Communications Support Associate to join our team. This person will play a key role in advancing Turning Point USA's mission by providing clear, mission-aligned assistance to donors, parents, students, event attendees, and the general public. The ideal candidate will handle high-volume phone and email communication across multiple departments, ensuring accurate information, timely resolutions, and a consistent, excellent experience for anyone reaching out to Turning Point USA.

POSITION OVERVIEW:

The Communications Support Associate is a frontline communicator and problem-solver who represents Turning Point USA to thousands of individuals every month. In this fast-paced, execution-focused position, you will answer inbound calls, triage and respond to email inquiries, update supporter information in key systems, and collaborate with internal teams to resolve time-sensitive issues.

Associates are expected to take ownership of each interaction and deliver solutions with accuracy, clarity, and urgency. This is not a passive call-center job as associates directly support multiple Turning Point USA departments by ensuring supporters, donors, and contacts receive exceptional service and reliable information.

KEY RESPONSIBILITIES:

Communication & Support (60%)

• Answer inbound calls from donors, parents, students, vendors, event attendees, and the general public with professionalism, warmth, and urgency.
• Assist with recurring gift changes, billing questions, address updates, merchandise concerns, event logistics, and account corrections.
• Provide clear and accurate information about Turning Point USA events, ticketing, merchandise shipments, and general organizational inquiries.
• Resolve concerns efficiently while maintaining a positive and mission-driven experience.
• Document each conversation and ensure proper follow-through.

Email & Inbox Operations (25%)

• Manage high-volume inboxes (support@, merch@, donate@, etc.) using established workflows in Google Workspace.
• Identify, categorize, and route email inquiries using labels, filters, and operational systems.
• Provide prompt and accurate responses across all inquiry types-events, merchandise, donations, membership questions, or general support.
• Support automated workflows and maintain clean, organized email pipelines.

CRM & Data Management (15%)

• Update supporter and donor profiles in CRM platforms with accuracy and consistency.
• Process account changes, recurring gift updates, refunds, address modifications, and other profile adjustments.
• Log call outcomes, conversation notes, and resolutions.
• Assist in reconciling data across Virtuous, Airtable, and Google Sheets.
• Maintain strict confidentiality and data integrity at all times.

MINIMUM QUALIFICATIONS:

• Excellent oral and written communication skills.
• Knowledge of project management software (Google Apps, Airtable, HubSpot).
• Proficiency with social media platforms (X, Instagram, and Facebook).
• Passion for conservative ideals and principles.
• Positive and goal-oriented mindset with a strong work ethic and initiative.
• Reliable, punctual, and responsive, demonstrating ethical and responsible behavior.
• Flexibility and eagerness to learn in a dynamic work environment.
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines without the need for constant supervision.
• Willingness to fulfill all duties listed and any additional duties assigned.
• Receives and applies feedback constructively to improve performance.
• Effectively reports updates and progress to leadership in a timely manner.
• Demonstrates the physical ability to sit and stand for extended periods of time, and safely lift up to 15 lbs.
• Valid driver's license and ability to travel to locations as needed.

"WOW" Skills:

• Previous involvement with TPUSA.
• Prior direct response and administrative experience.
• Familiarity with marketing automation platforms and CRM integrations (e.g., HubSpot, Salesforce).

Please note that wages posted on third party sites such as Indeed are auto generated and are not accurate.

All applicants will be subject to a background check and would be required to sign an NDA for employment.